Customer Service Director
11 hours ago
We are seeking an experienced Customer Service Director to join our team at Raise Financial Services. As a key member of our customer-facing team, you will be responsible for leading and developing our customer service operations to deliver exceptional experiences for our users.
Responsibilities- Lead and manage a team of customer service professionals to ensure timely and effective resolution of customer inquiries and issues.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with cross-functional teams to identify areas for process improvement and implement changes that enhance the customer experience.
- Mentor and coach team members to develop their skills and knowledge, and support their career growth and development.
- Monitor and analyze customer feedback and sentiment to inform business decisions and drive continuous improvement.
To succeed in this role, you will need:
- A minimum of 8-10 years of experience in customer-facing roles, preferably in the financial services industry.
- Proven leadership and management skills, with experience in leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and identify areas for improvement.
- Experience with customer service software and tools, including CRM systems and ticketing platforms.
In return for your expertise and passion, we offer:
- A competitive salary of ₹1,200,000 per annum, plus bonuses and benefits.
- Ongoing training and development opportunities to support your career growth and advancement.
- A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous improvement.
- The opportunity to work with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiences.
This role is based in Mumbai (Borivali East), with occasional travel to other locations as required. We offer a hybrid working arrangement, with a mix of remote and office-based work.
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Director of Operations and Customer Service
3 weeks ago
Delhi, Delhi, India HireBloc Full timeAbout the RoleWe are seeking a highly skilled Director of Operations and Customer Service to lead our team at HireBloc. In this pivotal role, you will be responsible for overseeing branch operations and ensuring exceptional customer service.
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Customer Support Director
2 days ago
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Enterprise Sales Director
10 hours ago
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Sales Director
2 weeks ago
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Global Travel Services Director
2 weeks ago
Delhi, Delhi, India Ritual Holidays Pvt. Ltd Full timeJob Title: Global Travel Services DirectorWe are seeking a highly skilled and experienced Senior Travel Executive to join our team at Ritual Holidays Pvt. Ltd.
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Sales Director for US IT Services
2 weeks ago
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Senior Sales Director
3 days ago
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Business Operations Director
3 weeks ago
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Finance Director | Financial Operations Leader
2 weeks ago
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Spa Director
3 weeks ago
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Delhi, Delhi, India THE PRINT NATION Full timeAt The Print Nation, we are seeking a highly skilled Ecommerce Platform Director to lead the development and implementation of our print services platform in India. This exciting role involves overseeing the day-to-day operations of our ecommerce platform, ensuring seamless user experiences, and driving sales growth through strategic planning and...
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Director of Sales Strategy
1 week ago
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Strategic Sales Director
3 weeks ago
Delhi, Delhi, India CryptoMize Full timeJob DescriptionWe are seeking an experienced Strategic Sales Director to join our team at CryptoMize.About UsCryptoMize is a leading provider of digital reputation management services, with a global presence and a strong commitment to delivering exceptional results for our clients.Job SummaryThe Strategic Sales Director will be responsible for developing and...
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Regional Sales Director
2 weeks ago
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Sales Director for Telecommunication Services
2 weeks ago
Delhi, Delhi, India Sperton Full timeAbout the RoleSales Director for Telecommunication Services is a senior sales position responsible for driving revenue growth in the telecommunication and conferencing services industry.Key ResponsibilitiesDevelop and execute sales strategies to meet and exceed revenue targets.Generate leads through various channels, including referrals, digital platforms,...
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Banquet Sales Director
1 month ago
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Customer Experience Director
2 weeks ago
Delhi, Delhi, India Vodafone Idea Limited Full timeVodafone Idea Limited is a leading telecom service provider in India, partnering with the Aditya Birla Group and Vodafone Group. We are committed to delivering delightful customer experiences and contributing to creating a 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.We strive for a collaborative, inclusive...
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Business Development Director
2 weeks ago
Delhi, Delhi, India KK SERVICES Full timeBharti Axa Life Insurance is seeking a seasoned Business Development Director to drive business growth and profitability.The ideal candidate will have a strong background in management, leadership, and strategic planning, with a proven track record of achieving business objectives.Job Description:Company Overview: As a Business Development Director at Bharti...
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Product Director
3 weeks ago
Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full timeJob Title: Product DirectorWe are seeking a highly skilled and experienced Product Director to join our team at TLC DigiTech Pvt. Ltd.About UsTLC DigiTech Pvt. Ltd. is an innovative, marketing-oriented, design-led organization uniquely providing a complete suite of solutions across digital, tech, and services. With over 20 years of experience, we have...
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Regional Sales Director
2 weeks ago
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