Product Director
1 month ago
We are seeking a highly skilled and experienced Product Director to join our team at TLC DigiTech Pvt. Ltd.
About UsTLC DigiTech Pvt. Ltd. is an innovative, marketing-oriented, design-led organization uniquely providing a complete suite of solutions across digital, tech, and services. With over 20 years of experience, we have established ourselves as a leader in the industry with a strong presence in India, the Middle East, and Africa.
Our company culture emphasizes innovation, excellence, and customer satisfaction. We take pride in delivering top-notch solutions that meet the evolving needs of our customers. Our talented team works collaboratively to create cutting-edge products that set us apart from the competition.
SalaryThe estimated salary for this position is ₹15,00,000 - ₹25,00,000 per annum, depending on qualifications and experience.
Key Responsibilities- Formulate Product Vision
Develop and communicate a clear product vision that aligns with the company's overall strategy. This involves working closely with cross-functional teams to ensure a unified and cohesive vision.
Market InsightsProvide direction to the team to understand target consumer segments and markets. Collaborate with the Marketing team to evaluate market trends and competition strategies.
Product DevelopmentLead and collaborate with the engineering team, customers, and partners to develop use cases and specifications that detail how the company's services and solutions will be implemented or adopted.
Glitch ResolutionEnsure product-related glitches and challenges are resolved within the defined turnaround time as per the defined service level agreements.
Product InnovationEnable the team to proactively identify required product upgrades and launch new versions of horizontal products.
Sales AlignmentDrive solutioning activities for large complex deals and ensure Presales is aligned with the overall business strategy in the assigned region.
Presentation CreationCollaborate with Sales, Technology, and Marketing teams to create pitches and presentations that showcase compelling value propositions for specific opportunities.
Customer Relationship ManagementMaintain relationships with key clients and hotel partners. Address concerns and explore collaboration opportunities.
Contact Center OperationsOversee contact center operations to extend support to enterprise customers. Monitor KPIs for improving service levels and oversee prompt resolution of escalations.
Global BenchmarksIdentify global benchmarks to drive continuous product innovation, ensuring our offerings remain ahead of industry standards and market trends.
Customer SatisfactionEstablish a regular cadence with customers to stay aligned on business goals, product updates, etc. Develop strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle.
Required Skills and QualificationsTo be successful in this role, you should possess:
- A bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in product management or a related field.
- Proven track record of developing and launching successful products.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
- Familiarity with Agile development methodologies.
We offer a comprehensive benefits package, including:
- Competitive salary range.
- Opportunities for career growth and professional development.
- Flexible working hours and remote work options.
- Health insurance and other benefits.
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