Customer Experience Director
1 day ago
Vodafone Idea Limited is a leading telecom service provider in India, partnering with the Aditya Birla Group and Vodafone Group. We are committed to delivering delightful customer experiences and contributing to creating a 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our goal is to build and maintain a diverse workforce that reflects our values of Passion, Boldness, Trust, Speed, and Digital.
Our company ensures equal employment opportunity without discrimination or harassment based on various characteristics protected by law.
We're proud to be an equal opportunity employer, committed to diversifying our workforce. Our role purpose is to support and execute the service strategy, ensuring benchmark levels are met across customer life cycles, delivering best-in-class customer experience, and driving net promoter score and CSAT index.
We drive cost optimization via digital channels, proactively ring fence the customer base, engage with C-levels, enhance revenue through stickiness, and ensure account service management teams are well-organized and motivated.
Our key accountabilities include defining strategic initiatives for service delivery, designing plans to improve customer experience, guiding the team as consultants, and implementing SLAs for partner agencies.
Our operational focus is on compliance with servicing norms, monitoring customer commitments, intervening proactively, and ensuring minimum service level breaches. We review SLA compliance, conduct audits on quality parameters, and identify recurrent issues.
Our developmental goals include creating an environment of high engagement during change management, motivating people for higher accomplishments, and continuous training and certification.
To succeed in this role, you will need 12+ years of experience in leading customer service teams, managing 'C'-level and customer-facing roles, meeting service levels and NPS targets, and having prior experience in B2B or Telecom B2B.
The salary range for this position is approximately ₹18,00,000 - ₹25,00,000 per annum, depending on qualifications and experience. We offer a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the industry.
-
Delhi, Delhi, India Freelance Casting Director Full timeJob Description:We are seeking talented actors and models for our freelance casting director projects. The ideal candidates will have experience in TV serials and print shoots, and will be able to work on a freelance basis.Requirements:Experience in TV serials and print shootsAbility to work on a freelance basisGood acting and modeling...
-
Talented Actor Required for Short Film
1 month ago
Delhi, Delhi, India Casting Director Full timeJob Opportunity for ActorWe are seeking a talented male actor for a short film project. The ideal candidate should have a strong resemblance to Modi ji and be able to portray the character convincingly.Key Requirements:Age: 40-45 yearsBeard requiredShoot location: MumbaiShoot days: 3-4 daysAbout the Role:The actor will be required to play the role of Modi...
-
Actors Wanted for Music Video Production
4 weeks ago
Delhi, Delhi, India Freelance Director Full timeJob Description:We are seeking a male and female actor duo to star in a music video production. The ideal candidates will have strong acting skills and be comfortable with improvisation. For this role, flexibility and adaptability are key. The budget for this project will be determined based on the actor's profile. This is an excellent opportunity for fresh...
-
Customer Experience Director
2 weeks ago
Delhi, Delhi, India Kindroid Full timeKindroid.ai is a leading provider of outsourced customer service and technical support, leveraging AI technology and human expertise to deliver efficient and personalized support solutions.SalaryThe estimated salary for this role in Gurugram is ₹1,200,000 - ₹1,500,000 per annum.This is a full-time hybrid role for a Support Manager at Kindroid.ai with...
-
Become an Actor in a Short Film Project
2 days ago
Delhi, Delhi, India Casting Director Full timeJob DescriptionWe are seeking a talented actor to play the role of Body Double Of Modi Ji in a short film project. The ideal candidate will have a charismatic presence, be able to convey emotions effectively and have a strong screen presence.About the RoleThe successful candidate will work closely with the Casting Director to bring the character to life....
-
Director of Operations and Customer Service
2 weeks ago
Delhi, Delhi, India HireBloc Full timeAbout the RoleWe are seeking a highly skilled Director of Operations and Customer Service to lead our team at HireBloc. In this pivotal role, you will be responsible for overseeing branch operations and ensuring exceptional customer service.
-
Delhi, Delhi, India Freelance Casting Director Full timeWe are seeking six skilled female models to participate in print advertising campaigns in Mumbai. The selected models will be required to showcase a variety of outfits, including kurtis.The ideal candidate should have a minimum height of 5'5'' and must be comfortable with wearing garments that require minimal to moderate changes.Models will be compensated...
-
Digital Customer Experience Director
4 weeks ago
Delhi, Delhi, India Hero Vired Full timeAbout Hero Vired:As a high-growth startup from the Hero Group, Hero Vired is a premium learning experience offering industry-relevant programs and world-class partnerships to create change-makers of tomorrow.We believe everyone is made of big things. With the experience, knowledge, and expertise of the Hero Group, Hero Vired is on a mission to change the way...
-
Customer Service Director
1 month ago
Delhi, Delhi, India Zeca Tech Full timeJob SummaryZeca Tech is seeking a highly skilled Customer Service Director to lead our customer service team and drive customer satisfaction.Key ResponsibilitiesDevelop and implement customer care strategies to improve overall customer satisfaction.Lead and manage the customer service team to deliver exceptional service and support.Set and maintain customer...
-
Delhi, Delhi, India Feufo Inc Full timeCustomer Success Strategy DirectorFeufo Inc is seeking a highly skilled Customer Success Strategy Director to lead efforts to ensure exceptional customer experiences and achieve a 4.9 rating on all app stores. This pivotal role focuses on driving customer satisfaction, loyalty, and advocacy by implementing comprehensive customer success programs, managing...
-
Operations Director
4 weeks ago
Delhi, Delhi, India Paras Healthcare Pvt. Ltd. Full timeDirector of Operations Job DescriptionAt Paras Healthcare Pvt. Ltd., we seek a skilled Director of Operations to oversee and coordinate the daily activities of our company. This role is critical in ensuring that our business runs efficiently and effectively.Main Responsibilities:- The Director of Operations will be responsible for managing company procedures...
-
Event Director for Craft Beverage Experience
7 days ago
Delhi, Delhi, India Kimaya Himalayan Beverages Full timeUnlock Your Event Planning PotentialIn this exciting role as an Event Director for Craft Beverage Experience, you will be responsible for creating and executing unforgettable events that showcase our unique craft beer offerings. As the mastermind behind our events, you will develop engaging concepts, manage logistics, and ensure seamless execution to provide...
-
Hotel Operations Director
1 month ago
Delhi, Delhi, India The Indian Hotels Company Limited Full timeJob SummaryThe Indian Hotels Company Limited seeks a seasoned Operations Director to oversee the daily operations of our hotel. This is a key leadership role that requires a strong understanding of hospitality operations, sales, and customer service.Key ResponsibilitiesConduct regular operations team meetings to discuss routine matters, sales targets, and...
-
IT Sales Director
4 weeks ago
Delhi, Delhi, India Global Premium Lifestyle Pvt. Ltd Full timeJob Title: IT Sales DirectorJob Type: Full timeJob Purpose:We are seeking an experienced IT Sales Director to lead our sales team in Delhi at Global Premium Lifestyle Pvt. Ltd.KRA:* Building relationships: Establish and maintain strong relationships with key customers and partners in the IT industry.* Strategic planning: Develop and execute sales strategies...
-
Sales Director
1 month ago
Delhi, Delhi, India DCS Group Full timeJob Title: Sales DirectorWe are seeking a highly motivated and results-driven Sales Director to join our team at DCS Group. As a Sales Director, you will be responsible for leading our sales efforts and driving business growth through effective sales strategies and tactics.Key Responsibilities:Develop and execute sales plans to achieve business...
-
Sales Director
1 month ago
Delhi, Delhi, India Anzaa Consultants Full timeJob Title: Sales DirectorJob Summary: We are seeking a dynamic Sales Director for our Polymer Division. The successful candidate will be responsible for trading polymer products with suppliers and customers, developing strong relationships, and identifying business opportunities across Africa, Europe, and Latin America markets.Key Responsibilities:Build and...
-
Business Operations Director
2 weeks ago
Delhi, Delhi, India KK SERVICES Full timeThe ideal candidate will have a strong background in business operations and management, with experience in delegating responsibilities and supervising business activities. They should also possess excellent communication and interpersonal skills, as well as the ability to motivate and coach employees to provide exceptional customer service.About Bharti Axa...
-
Sales Performance Director
3 weeks ago
Delhi, Delhi, India Naukripay Full timeSales Performance DirectorWe are seeking a highly skilled Sales Performance Director to lead our commercial garment team. Key responsibilities include:Developing and motivating sales teams to achieve targetsMonitoring and providing regular feedback, mentoring and coachingConducting market research to identify customer needs and trendsNegotiating contracts...
-
Sales Director
4 weeks ago
Delhi, Delhi, India Accor Full timeAccor Sales Director RoleAs a Sales Director at Accor, you will be responsible for directing and managing all group, transient, and catering/banquet sales activities to maximize revenue for the hotel. This role requires a proactive approach to survey, review, and analyze competition, market trends, customer needs, and comments. You will determine the...
-
IT Director
4 weeks ago
Delhi, Delhi, India Angel India CAD CAM Pvt. Ltd. Full timeJob Title: IT DirectorJob Description:As a skilled IT Director at Angel India CAD CAM Pvt. Ltd., you will be responsible for identifying opportunities to improve and update software and systems. Regular checks on network and data security are also a priority. You will design training programs and workshops for staff, manage and report on the allocation of IT...