Customer Experience Director

1 week ago


Delhi, Delhi, India Kindroid Full time

Kindroid.ai is a leading provider of outsourced customer service and technical support, leveraging AI technology and human expertise to deliver efficient and personalized support solutions.

Salary

The estimated salary for this role in Gurugram is ₹1,200,000 - ₹1,500,000 per annum.

This is a full-time hybrid role for a Support Manager at Kindroid.ai with remote work flexibility. The Support Manager will oversee and lead a team of support specialists, ensuring the delivery of exceptional customer service and technical support.

Responsibilities
  • Manage support operations and resolve escalated customer issues
  • Optimize workflows and implement strategies to enhance customer experiences

To excel in this role, you should have strong leadership, communication, and problem-solving skills, as well as experience in managing customer support operations and teams.

Requirements
  • Strong leadership, communication, and problem-solving skills
  • Experience in managing customer support operations and teams
  • Knowledge of CRM systems and support tools
  • Ability to analyze data and generate insights for process improvements
  • Flexibility to adapt to changing priorities and work in a fast-paced environment


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