Director of Delivery and Operations
6 days ago
Hero Vired is a pioneering learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the trailblazers of tomorrow.
We believe in the potential of every individual to achieve greatness. Leveraging the expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape.
Job Title: Associate Director/Director – Delivery & OperationsLocation: Delhi (Sultanpur)
Job Type: Full Time
Work Type: Work from Office
Department: Delivery & Operations
Position Overview:The Associate Director/Director of Delivery and Operations will play a pivotal role in overseeing the seamless execution and delivery of educational programs.
This position requires a strategic leader with extensive experience in managing large-scale operations, ensuring program quality, and driving continuous improvement.
Key Responsibilities:- Successfully run end-to-end operations for delivery of B2C, B2B, B2I cohorts/batches, including learner onboarding, learner engagement, faculty management, class scheduling, customer support, query resolution
- Responsible for ensuring an enriching learner experience
- Align operational processes and policies to ensure a smooth learning experience, while driving scale
- Working closely with key stakeholders across functions to ensure delivery of promise and operational excellence
- Develop analysis mechanism to draw out inferences and enable data-driven decision to seek stakeholder alignment and bring in operational efficiency
- Handle escalated and challenging learner interactions to resolve their issues effectively
- Graduate or Post-Graduate Degree in administration, Operations Management, Education, or a related field
- 8-10 years of relevant operations and customer support experience
- Ed-tech experience will be preferred
- Ability to take quick decisions and hustle your way through challenges
- Excellent communication, negotiation, and interpersonal skills with Strong leadership and team building skills
- Strength in problem-solving, issue-resolution, ability to work in a fast-paced environment, attention to detail, and ability to multi-task
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Associate Director/Director – Delivery
6 days ago
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