Customer Support Director
2 days ago
Role Overview:
A full-time remote role for a Customer Support Director is available. This position involves overseeing a team of customer support representatives, handling customer inquiries, resolving escalations, optimizing support processes, and ensuring customer satisfaction.
About the Role:
This is a senior leadership position that requires a high level of expertise in customer service and support management. The ideal candidate will have a proven track record of leading and motivating teams, as well as excellent communication and interpersonal skills.
Responsibilities:
- Oversight of customer support operations
- Leadership and motivation of a team of customer support representatives
- Handling customer inquiries and resolving escalations
- Optimization of support processes to improve efficiency and effectiveness
Qualifications:
- Excellent communication and interpersonal skills
- Proven experience in customer service or support management
- Strong problem-solving abilities and customer-oriented mindset
- Ability to lead and motivate a team
- Proficiency in customer support software and tools
- Time management and organizational skills
- Bachelor's degree in Business Administration or relevant field
- Experience in remote team management is a plus
Compensation and Benefits:
The estimated salary for this role is ₹1200000 per annum, with a range of ₹1000000 - ₹1400000 depending on experience. Additionally, the company offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Working Hours and Location:
This is a permanent remote role, requiring a flexible schedule to accommodate different time zones. The working hours are from 8 PM IST to 5 AM IST.
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