Customer Support Director

2 days ago


Delhi, Delhi, India Care365 SOL Private limited Full time
Care365 SOL Private Limited - Customer Support Director

Role Overview:

A full-time remote role for a Customer Support Director is available. This position involves overseeing a team of customer support representatives, handling customer inquiries, resolving escalations, optimizing support processes, and ensuring customer satisfaction.

About the Role:

This is a senior leadership position that requires a high level of expertise in customer service and support management. The ideal candidate will have a proven track record of leading and motivating teams, as well as excellent communication and interpersonal skills.

Responsibilities:

  • Oversight of customer support operations
  • Leadership and motivation of a team of customer support representatives
  • Handling customer inquiries and resolving escalations
  • Optimization of support processes to improve efficiency and effectiveness

Qualifications:

  • Excellent communication and interpersonal skills
  • Proven experience in customer service or support management
  • Strong problem-solving abilities and customer-oriented mindset
  • Ability to lead and motivate a team
  • Proficiency in customer support software and tools
  • Time management and organizational skills
  • Bachelor's degree in Business Administration or relevant field
  • Experience in remote team management is a plus

Compensation and Benefits:

The estimated salary for this role is ₹1200000 per annum, with a range of ₹1000000 - ₹1400000 depending on experience. Additionally, the company offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Working Hours and Location:

This is a permanent remote role, requiring a flexible schedule to accommodate different time zones. The working hours are from 8 PM IST to 5 AM IST.



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