Strategic Operations Director
1 week ago
About Hero Vired
We are a premium learning experience provider backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates.
At Hero Vired, our mission is to revolutionize the learning landscape through immersive, industry-aligned programs that empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangible accomplishments.
Job Overview
We seek an experienced Associate Director/Director - Delivery & Operations to oversee the seamless execution and delivery of educational programs.
This position requires a strategic leader with extensive experience in managing large-scale operations, ensuring program quality, and driving continuous improvement.
Key Responsibilities:
- Successfully run end-to-end operations for delivery of B2C, B2B, B2I cohorts/batches, including learner onboarding, learner engagement, faculty management, class scheduling, customer support, query resolution
- Ensure an enriching learner experience
- Align operational processes and policies to ensure a smooth learning experience, while driving scale
- Work closely with key stakeholders across functions to ensure delivery of promise and operational excellence
- Develop analysis mechanism to draw out inferences and enable data-driven decision to seek stakeholder alignment and bring in operational efficiency
- Handle escalated and challenging learner interactions to resolve their issues effectively
Requirements
We are looking for a candidate with a Graduate or Post-Graduate Degree in administration, Operations Management, Education, or a related field.
The ideal candidate will have 8-10 years of relevant operations and customer support experience, preferably in ed-tech.
Salary
The estimated salary range for this position is ₹60,00,000 - ₹80,00,000 per annum, depending on qualifications and experience.
Location
The role is based in Delhi (Sultanpur), India.
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