Customer Success Team Lead Position
2 days ago
Nymble, a pioneering startup in the field of cooking robots, is seeking an exceptional leader to spearhead its Customer Success vertical.
The ideal candidate will have a proven track record in leading teams and driving customer satisfaction. As a champion advocate for customers within the organization, this individual will set up and scale the Support and Success team from human resources, SOPs, tools, and process standpoints.
This role offers a unique opportunity to shape Nymble's future product by leveraging great customer experience into building an early community of product evangelists. The successful candidate will engage with customers, gaining valuable insights to inform what Nymble does next.
We are looking for someone with empathy for customers, at least 1-2 years of experience in a Lead/Manager position, willingness to work with a large time overlap with the US Time Zone, and an ownership mindset.
Nymble presents a challenging yet rewarding opportunity to build completely autonomous cooking robots that require thinking from first principles and building from the ground up. As a generational company, Nymble has the potential to alter the trajectory of how food is cooked inside homes today.
The estimated annual salary for this position is $120,000-$150,000, depending on location and experience. This figure reflects the high level of expertise required for this role and the competitive market for similar positions.
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