Customer Success Operations Lead
16 hours ago
About Moove: A Pioneer in Auto Finance
Mission:
Moove is dedicated to revolutionizing access to auto finance and vehicle ownership, creating a more productive and successful world through innovative lending models.
Role Overview:
We seek an exceptional Assistant Manager-Customer Success at Moove, responsible for leading the team that monitors, supports, and resolves drivers' issues within our Operations department. This individual will serve as a representative and ambassador for the team across the company and to external stakeholders.
Key Responsibilities:
Training, managing, and closely collaborating with Onboarding/Sales ExecutivesMonitoring drivers' performanceConducting daily check-ins on drivers' pulseSupporting driversStrong Data Analytical capability and data-driven approachSolving driver issues while drivers are in transitReceiving inbound calls from driversMaking outbound calls to driversConducting driver surveysCompiling data from driver surveysAccountability of all Moove vehiclesEnsuring drivers adhere to rules and regulationsEnsuring drivers receive accurate information from the company
Requirements:
Degree in any discipline4+ years of experience in customer care/support rolesExperience in the transportation industry is an added advantageProficient in Microsoft Suites (Excel)Ability to manage peopleThe candidate must possess attention to detail
Performance Metrics:
Key Account Manager program retention percentage for all Driver partners in the cityPercentage of driver partners retained based on tenure targets and lease plansChurn rate monthly against target fleet sizeTicket resolution rates for DPs based on physical and remote interactionsDriver performance based on supply hour and trip targets of the cityCreating plans to help DPs increase earnings if SH is at optimal levels by ops hacksFamiliarity with CS and CRM tools
About Our Team:
We're a collaborative, positive, curious, and engaged team that thinks fast, works smart, laughs often, and seeks like-minded individuals to join us in disrupting vehicle ownership and making cities better.
Diversity and Inclusion:
Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome applicants from all backgrounds who share our vision of building a future where everyone and everything can move independently.
Employment Terms:
Misrepresentation or falsification of information during the hiring process may result in exclusion from further consideration or termination of employment if already hired. Moove is an equal opportunity employer and does not discriminate based on gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.
Vision:
Moove is a mobility asset finance company and Uber's preferred fleet partner. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs worldwide.
-
Customer Success Operations Director
1 day ago
Delhi, Delhi, India Loop Subscriptions Full timeJob Title: Customer Success Operations Director">About Loop Subscriptions:">We are a dynamic and innovative company that is revolutionizing the way businesses operate. Our product is constantly evolving, and we are looking for a highly skilled Customer Success Operations Director to join our team.">Estimated Salary Range: $90,000 - $120,000 per year (based...
-
Customer Success Operations Manager
2 weeks ago
Delhi, Delhi, India Scatter Full timeAbout ScatterScatter is a modern marketing agency that focuses on creating meaningful content to drive business results. Our team of experts works closely with clients to develop strategic campaigns that meet their unique needs.Job SummaryWe are seeking a highly motivated and organized Customer Success Operations Manager to join our team. In this role, you...
-
Customer Success Operations Specialist
2 weeks ago
Delhi, Delhi, India V-Rich Natural Products Full timeRole OverviewV-Rich Natural Products is a leading company in the dairy and natural products industry, dedicated to delivering high-quality, pure, and natural food products to families. Our commitment to ensuring adulteration-free products has earned the trust of numerous parents who prioritize their children's well-being.We are seeking a skilled Customer...
-
Customer Success Operations Specialist
2 days ago
Delhi, Delhi, India Atlas Full timeAre you looking for a challenging and rewarding role where you can make a real impact?We're seeking a highly skilled Customer Success Operations Specialist to join our team at Atlas. This is an exceptional opportunity to work with a dynamic startup that's redefining the customer support industry.About UsAtlas is a YC-backed startup that's building an...
-
Customer Success Advocate Lead
1 day ago
Delhi, Delhi, India Nymble Full timeNymble: Revolutionizing Home Cooking with AI-Powered RobotsAt Nymble, we're building a future where cooking is effortless and enjoyable. As our Customer Success Advocate Lead, you'll play a pivotal role in shaping this vision.About UsNymble is a fast-growing startup that's changing the game with its autonomous cooking robots. Our team is passionate about...
-
Customer Success Lead
5 days ago
Delhi, Delhi, India Convin Full timeAbout ConvinConvin is a cutting-edge conversation intelligence platform that empowers organizations to enhance sales, collections, and customer experience while automating quality coaching and providing actionable insights for leaders.Job DescriptionWe are seeking an experienced Customer Success Manager to join our dynamic team. This individual will play a...
-
Customer Success Lead
2 days ago
Delhi, Delhi, India BHIVE Workspace Full timeAbout the Job">We are seeking a highly skilled Customer Success Lead to join our team at BHIVE Workspace. This is an exciting opportunity for a seasoned professional to lead our customer success efforts and drive growth in the hospitality sector. Job Description">The Customer Success Lead will be responsible for providing guidance and support to our sales...
-
Customer Success Lead
3 days ago
Delhi, Delhi, India Zaggle Full timeJoin a market leader in Spend Management as a Customer Success Lead to drive growth and customer satisfaction. With at least 12 years of experience in customer success, account management, or related roles, you will lead a team of CSMs to ensure high performance and customer satisfaction.The ideal candidate has a proven track record of driving customer...
-
Customer Success Team Lead Position
3 days ago
Delhi, Delhi, India Nymble Full timeNymble, a pioneering startup in the field of cooking robots, is seeking an exceptional leader to spearhead its Customer Success vertical.The ideal candidate will have a proven track record in leading teams and driving customer satisfaction. As a champion advocate for customers within the organization, this individual will set up and scale the Support and...
-
Customer Success Lead
2 days ago
Delhi, Delhi, India WrkSpot Full timeAbout WrkSpotWrkSpot is a cutting-edge technology company that's revolutionizing hotel operations by seamlessly integrating operations with labor management and compliance at the property level and across multiple properties, all in a single SaaS solution. We harness the latest technologies, including IoT and AI, to transform hotels into smart properties,...
-
Customer Success Lead
2 days ago
Delhi, Delhi, India Zaggle Full timeZaggle is a B2B2C SaaS FinTech company that digitizes spends to drive growth and unlock value through automated and innovative workflows.We are a market leader in the space of Spend Management and one of the few profitable and listed new age companies in India.Our unified software cum payments platform for employee expense, benefits, rewards, vendor...
-
Delhi, Delhi, India DBS Bank Full timeUnlock a rewarding career at DBS Bank as a Customer Success Lead in our Digital Banking and Wealth team.About the RoleWe are seeking an experienced professional to lead customer success initiatives for our digital banking and wealth management services. As a Customer Success Lead, you will be responsible for delivering exceptional customer experiences,...
-
Customer Success Operations Associate
3 weeks ago
Delhi, Delhi, India Fundamento Full timeAbout FundamentoFundamento is an AI-powered virtual agent designed to revolutionize enterprise contact centers. Built specifically for large corporations, particularly in the financial sector, our cutting-edge technology enables seamless customer conversations with unparalleled accuracy.We're part of Google's funded ecosystem and collaborate closely with...
-
Regional Business Development Lead
2 weeks ago
Delhi, Delhi, India LEAD School Full timeAbout LEAD SchoolLEAD School is a pioneering education company in India, committed to making high-quality education accessible and affordable for every child. Founded in 2012 by Sumeet Mehta and Smita Deorah, the company has grown rapidly, partnering with over 9,000 private K-12 schools across the country.Our mission is to empower India through excellent...
-
Customer Success Professional
3 days ago
Delhi, Delhi, India Energeate Business Solutions Full timeAbout Energeate Business SolutionsEnergeate Business Solutions is a boutique management consulting organization that helps customers worldwide with their India strategy. We leverage the unique advantages that India provides for businesses to be leaders in their own space.We assist organizations end-to-end, from choosing the location, setting up the office,...
-
Customer Success Professional
4 days ago
Delhi, Delhi, India Energeate Business Solutions Full timeAbout Energeate Business SolutionsEnergeate Business Solutions Pvt Ltd is a boutique management consulting organization that helps customers worldwide with their India strategy.We leverage the unique advantages that India provides for businesses to be leaders in their own space.Job DescriptionDeliver high-level service to our clients as a member of the...
-
Customer Success Expert
4 weeks ago
Delhi, Delhi, India Techify Solutions Full timeJob Title: Customer Success ExpertEmployment Type: Full-timeExperience Level: Mid-Senior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:Candidate will work as Customer Success at Techify Solutions, assisting clients in achieving their business goals through the successful use of our CRM and loyalty management platform.Key...
-
Customer Success Representative
2 weeks ago
Delhi, Delhi, India Dr. Haror's Wellness Full timeDr. Haror's Wellness: Unlock Your Potential as a Customer Success RepresentativeAt Dr. Haror's Wellness, we believe in empowering our customers to achieve their beauty and wellness goals. As a Junior Customer Success Representative, you will play a vital role in driving business growth through exceptional customer interactions.Key Responsibilities:Maintain a...
-
Customer Success Coordinator
1 month ago
Delhi, Delhi, India ELT Corporate Private Limited Full timeJob Title: Customer Success CoordinatorAbout ELT Corporate Pvt. Ltd.ELT Corporate Pvt. Ltd. is a leading legal and business regulatory consulting company headquartered in New Delhi, specializing in a wide array of services including corporate law advisory, regulatory consulting, and business management solutions. Our services range across legal, regulatory,...
-
Customer Success Representative
3 days ago
Delhi, Delhi, India Energeate Business Solutions Full timeAbout Energeate Business SolutionsEnergeate Business Solutions Pvt Ltd is a boutique management consulting organization that helps customers worldwide with their India strategy. Global organizations leverage the unique advantages that India provides for businesses to be leaders in their own space.Job DescriptionThis role requires delivering high-level...
