Customer Success Lead

1 day ago


Delhi, Delhi, India Convin Full time
About Convin

Convin is a cutting-edge conversation intelligence platform that empowers organizations to enhance sales, collections, and customer experience while automating quality coaching and providing actionable insights for leaders.


Job Description

We are seeking an experienced Customer Success Manager to join our dynamic team. This individual will play a pivotal role in nurturing client relationships, ensuring product adoption, driving value realization, and fostering upsell/cross-sell opportunities.

Responsibilities:
  • Foster strong client relationships and maintain high retention rates by understanding client needs and delivering solutions promptly.
  • Ensure clients fully utilize Convin's suite of products through training sessions, webinars, or workshops as necessary.
  • Demonstrate the value of our software to clients, measuring and tracking value delivered to drive customer success and loyalty.
  • Identify opportunities to upsell or cross-sell based on customer needs and usage patterns, collaborating with the sales team to facilitate these opportunities.
  • Engage with key decision-makers within client organizations to understand their strategic goals, gather feedback, and ensure alignment of our services with their business objectives.
  • Coordinate weekly meetings with client Points of Contact to discuss ongoing issues, updates, and maintain open lines of communication.
Qualifications:
  • A minimum of 3 years of experience in a customer-facing role, preferably in a SaaS or technology company.
  • A proven track record in customer success, relationship management, or a similar role.
  • Exceptional communication and interpersonal skills with the ability to navigate complex situations.
  • Strong problem-solving skills and the ability to translate client needs into practical solutions.
  • Comfortable in a fast-paced environment with a willingness to learn and adapt.
Why Join Convin?
  • Competitive salary range: ₹80,000 - ₹1,20,000 per month.
  • Holiday allowance: INR 24,000 every year for travel anywhere.
  • Learning opportunities: Reimbursement for courses or books worth up to ₹1,000 every month.
  • A chance to grow professionally in a rapidly expanding startup.


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