Senior Customer Success Data Analyst

2 weeks ago


Delhi, Delhi, India Cvent Full time

**Job Title:** Senior Customer Success Data Analyst

**Company Overview:

Cvent is a leading event management platform that enables companies to create, manage, and market events worldwide. We are seeking an experienced Senior Customer Success Data Analyst to join our Analytics team in the United States.

**Estimated Salary Range:** $110,000 - $140,000 per annum

**Job Description:

Key Responsibilities:
  • Collaborate with cross-functional teams to design and execute customer campaigns aimed at improving product adoption, satisfaction, and retention.
  • Configure Gainsight objects, fields & workflows and ensure data integration between Gainsight and other systems (e.g. Salesforce, Snowflake).
  • Create and manage email templates, segments, and journeys within Gainsight.
  • Configure email triggers and automation rules based on customer behavior or conditions as defined by stakeholders.
  • Optimize campaigns deliverability and performance.
  • Define and track key performance indicators (KPIs) including opens, clicks, conversions, and other metrics to assess the success of customer campaigns.
  • Identifying areas of improvement within the user experience and recommending data-driven solutions to address pain points and maximize user engagement.
  • Providing regular reports and recommendations to stakeholders to help refine product development, marketing strategies, and customer success initiatives.
Qualifications:
  • 4-7 years of experience working with Gainsight, Marketo, or similar Customer Success platforms with good understanding of Salesforce Objects.
  • Bachelor's Degree (in technology, statistics, sciences, or mathematics) and/or Engineering with good academic record.
  • Experience working in SQL or Snowflake, Advance Excel.
  • Good data analysis and visualization skills.
  • Proficiency in campaign design, execution, and optimization.
  • Experience with A/B testing and segmentation strategies will be a plus.
  • Excellent communication and collaboration skills.
  • Good presentations and storytelling skills to deliver insights to the larger audience.
  • Attention to detail and strong problem-solving abilities.
  • Self-driven and can work with geographically spread teams.


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