Customer Success Manager
1 week ago
Zenoti is a leading provider of all-in-one, cloud-based software solutions for the beauty and wellness industry. Our comprehensive mobile solution empowers businesses to streamline operations, reduce costs, and improve customer retention.
We pride ourselves on powering over 30,000 salons, spas, medspas, and fitness studios in more than 50 countries, including prominent global brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY.
Job Description
The Lead Customer Success Manager will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model. This includes building value-based customer relationships, gathering intelligent product feedback, and developing customer-focused processes to ensure customer success.
Responsibilities:
- Build value-based customer relationships to drive customer satisfaction and loyalty.
- Gather intelligent product feedback and recommendations from customers to inform product development.
- Develop customer-focused processes to ensure customer success and adoption of our platform.
- Closely collaborate with cross-functional teams to align customer goals with business objectives.
- Ensure seamless onboarding experiences for new customers.
Required Skills and Qualifications
To succeed in this role, you'll need:
- A passion for customer success and delivering exceptional customer value.
- At least 10 years of experience in dealing with customers, preferably in a similar industry.
- Ability to understand, articulate, and manage customer expectations effectively.
- Strong communication and interpersonal skills, with excellent written and verbal communication skills.
- Experience dealing with large, complex accounts and building relationships at the C-level.
- Bachelor's degree in a related field, such as business administration or engineering.
- PMP certification is a plus.
- Familiarity with enterprise implementations, professional services, and support processes is highly desirable.
Benefits
We offer a competitive salary of $**$120,000 per year**, comprehensive medical coverage for yourself and your immediate family, unlimited vacation time, and opportunities to be part of a community that gives back through social activities and initiatives.
This is an exciting opportunity to join a dynamic team and make a meaningful impact in the beauty and wellness industry.
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