Customer Success Ambassador
2 days ago
We are a cutting-edge SaaS startup backed by Sequoia Capital India, building an AI-driven platform for e-commerce brands.
Our mission is to empower businesses globally with innovative marketing, support, and sales solutions.
We've partnered with over 2500+ e-commerce brands across 50+ countries and have raised $5.5M+ in funding from marquee investors.
Job DescriptionIn this role, you'll be the primary point of contact for our customers, ensuring their success and satisfaction.
Your key responsibilities will include providing exceptional onboarding experiences, identifying opportunities for growth, and acting as a trusted advisor for our clients.
You'll work closely with cross-functional teams to develop and implement customer-centric strategies, driving revenue growth and customer retention.
This is an excellent opportunity to join a fast-paced startup environment and contribute to the development of our AI-native platform.
RequirementsTo succeed in this role, you'll need:
- 3+ years of experience in B2B customer onboarding and management;
- A proven track record of delivering exceptional service experiences;
- Excellent communication and problem-solving skills;
- The ability to work collaboratively with cross-functional teams.
We offer a competitive salary range of ₹20-30 lakhs per annum, commensurate with experience.
Cult Fitness Membership: stay active and healthy while enjoying all the perks of being part of a dynamic team.
Unlimited Leaves: take breaks whenever you need them – we trust you to make good decisions about your time off.
LocationBangalore: our headquarters and a hub for innovation and creativity.
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