Front Desk Ambassador
4 days ago
Company Overview
Pullman is a leading hospitality brand that offers exceptional experiences to its guests. As a Front Desk Ambassador, you will be the face of our hotel, providing personalized service and creating memorable moments for our valued customers.
Salary
The estimated annual salary for this role is $50,000 - $60,000, depending on experience and qualifications.
Job Description
We are seeking an experienced and charismatic individual to join our team as a Front Desk Ambassador. The successful candidate will be responsible for delivering exceptional customer service, ensuring seamless check-in and check-out processes, and promoting our hotel's services and facilities.
Responsibilities:
- Provide warm and welcoming greetings to all guests upon arrival
- Process guest registrations and check-outs efficiently and accurately
- Respond promptly to guest inquiries and resolve issues in a professional manner
- Upsell and promote hotel services and amenities to enhance the guest experience
- Maintain high standards of cleanliness and organization at the front desk area
Requirements:
- Previous experience in a similar role, preferably in a hospitality or customer-facing environment
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and handle multiple tasks simultaneously
- Strong knowledge of hotel operations and services
- Flexibility to work varying shifts, including evenings and weekends
Benefits
We offer a competitive salary package, comprehensive training, and opportunities for career advancement. Our team members also enjoy access to exclusive discounts on hotel stays and other benefits.
Other Information
This role requires a high level of physical fitness, as you will be required to stand for long periods and move around the hotel premises regularly.
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