Customer Service Ambassador
1 day ago
About Alight Solutions:
We are a leading provider of innovative solutions for the modern workforce.
Salary:$40,000 - $60,000 per annum
The Role:
This is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service to our clients. Your primary focus will be on providing timely and effective support to resolve customer queries and issues.
Responsibilities:
Key Performance Indicators (KPIs):
- 100% of production time spent logged in on calls
- Answer calls with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal & client defined quality on calls
- Understand and contribute positively in meeting client SLAs & targets
- Adhere to Customer Service Attendance & Accountability policies
- Ensure Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Requirements:
To be successful in this role, you will need:
- Graduate in listed discipline (BA, BCom, BCA) with no gaps or failures throughout graduation
- Work experience of 1-6 years in international customer service
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