Customer Service Ambassador for E-commerce Brands

5 days ago


Delhi, Delhi, India THOB Full time

About THOB

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THOB is a pioneering startup studio in Mumbai focused on crafting, launching, and scaling Direct-to-Consumer (DTC) brands. Our innovative approach to brand-building has disrupted traditional market strategies.

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Job Overview

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We are seeking a skilled Customer Service Ambassador to join our team at THOB in Mumbai. As a key member of our customer support team, you will play a crucial role in delivering exceptional customer experiences across various DTC brands under our umbrella.

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Key Responsibilities:

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  • Customer Support and Engagement">
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    • Respond promptly to customer inquiries and concerns via email and social media platforms, utilizing our CRM tool to manage tickets and ensure timely resolutions.">
    • Proactively engage with customers on social media comments, direct messages, and reviews, fostering a positive brand image.">
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  • Problem-Solving and Resolution">
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    • Efficiently resolve product or service complaints by identifying the issue, explaining solutions, and escalating complex concerns when necessary.">
    • Maintain accurate records of customer interactions and feedback for future reference and process improvements.">
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  • Communication and Brand Voice">
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    • Communicate clearly, concisely, and in alignment with our brand's tone and values across all platforms.">
    • Maintain consistency in brand voice and messaging across customer touchpoints.">
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  • Requirements:">
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    • Prior experience in customer care, preferably in e-commerce (1-2 years).">
    • Proficiency with email support tools (such as Zendesk, Freshdesk, or similar CRMs).">
    • Experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.">
    • Strong written communication skills with excellent grammar and spelling.">
    • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.">
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Salary Range: ₹350,000 - ₹450,000 per annum

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Benefits and Growth Opportunities

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At THOB, we offer a competitive salary range of ₹350,000 to ₹450,000 per annum, depending on experience. Our benefits package includes opportunities for professional growth, training, and development within the company.

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We value diversity and inclusivity in the workplace

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THOB is an equal opportunity employer committed to creating a diverse and inclusive work environment. We encourage applications from individuals with varying backgrounds and perspectives.


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