Customer Service Ambassador for E-commerce Brands
5 days ago
About THOB
">THOB is a pioneering startup studio in Mumbai focused on crafting, launching, and scaling Direct-to-Consumer (DTC) brands. Our innovative approach to brand-building has disrupted traditional market strategies.
">Job Overview
">We are seeking a skilled Customer Service Ambassador to join our team at THOB in Mumbai. As a key member of our customer support team, you will play a crucial role in delivering exceptional customer experiences across various DTC brands under our umbrella.
">Key Responsibilities:
">- ">
- Customer Support and Engagement">
- ">
- Respond promptly to customer inquiries and concerns via email and social media platforms, utilizing our CRM tool to manage tickets and ensure timely resolutions.">
- Proactively engage with customers on social media comments, direct messages, and reviews, fostering a positive brand image.">
- Problem-Solving and Resolution">
- ">
- Efficiently resolve product or service complaints by identifying the issue, explaining solutions, and escalating complex concerns when necessary.">
- Maintain accurate records of customer interactions and feedback for future reference and process improvements.">
- Communication and Brand Voice">
- ">
- Communicate clearly, concisely, and in alignment with our brand's tone and values across all platforms.">
- Maintain consistency in brand voice and messaging across customer touchpoints.">
- Requirements:">
- ">
- Prior experience in customer care, preferably in e-commerce (1-2 years).">
- Proficiency with email support tools (such as Zendesk, Freshdesk, or similar CRMs).">
- Experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.">
- Strong written communication skills with excellent grammar and spelling.">
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.">
Salary Range: ₹350,000 - ₹450,000 per annum
">Benefits and Growth Opportunities
">At THOB, we offer a competitive salary range of ₹350,000 to ₹450,000 per annum, depending on experience. Our benefits package includes opportunities for professional growth, training, and development within the company.
">We value diversity and inclusivity in the workplace
">THOB is an equal opportunity employer committed to creating a diverse and inclusive work environment. We encourage applications from individuals with varying backgrounds and perspectives.
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