Customer Service Ambassador
4 days ago
Accor is a leading hotel group dedicated to delivering exceptional experiences to its guests.
Estimated Salary Range:$45,000 - $65,000 per annum, depending on experience and location.
Job DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team. As a Guest Service Associate, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
In this role, you will attend daily briefings and take on assigned tasks, demonstrate a thorough understanding of guest levels (VIPs) and room categories, and maintain areas of responsibility according to standards and procedures.
You will also replenish guest supplies, respond to guest requests promptly, report damage or malfunctions in hotel rooms/areas to your Supervisor, and maintain equipment in a proper state of cleanliness.
Furthermore, you will maintain section room reports and daily productivity reports, report lost and found articles to the housekeeping office immediately, handle guest complaints tactfully, and report incidents or irregularities to your Supervisor in a timely manner.
Additional responsibilities include reporting unusual behavior/activities in guestrooms, floors/public areas to your Supervisor and recording room status accurately.
When required, you will carry out valet services such as delivering linen and processing laundry orders.
Required Skills and QualificationsTo be successful in this role, you must possess a degree or diploma in hotel management, have minimum 2 years of relevant experience in a similar capacity, and demonstrate good communication and customer contact skills.
You should also be well-presented and professionally groomed at all times.
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