Customer Service Manager

3 days ago


Delhi, Delhi, India Demo Account Full time
Job Description

We are seeking a highly skilled Customer Support Executive to oversee our customer service team. This role involves managing a team of representatives who provide excellent customer service and after-sales support.

Key Responsibilities
  • Team Management: Manage a team of customer support representatives, ensuring they deliver exceptional service to clients.
  • Process Oversight: Oversee the entire customer service process, from initial contact to resolution.
  • Complaint Resolution: Resolve customer complaints in a timely and professional manner.
  • Policies and Procedures: Create and implement policies and procedures for customer service.
  • Training and Development: Plan and conduct training sessions to standardize service delivery.
  • Quality Assurance: Conduct quality assurance surveys with customers to gather feedback and improve service delivery.
Requirements

To succeed in this role, you must have:

  • A strong background in customer service or a related field.
  • Excellent leadership and communication skills.
  • The ability to manage multiple priorities and deadlines.
  • Strong problem-solving and conflict resolution skills.
Benefits

We offer a competitive salary, benefits package, and opportunities for career growth and development.

Estimated Salary: $65,000 - $85,000 per annum, depending on experience and qualifications.



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