Customer Service Management Expert

1 week ago


Delhi, Delhi, India QBrainX Full time

Job Description: QBrainX is seeking an experienced Customer Service Management Expert to lead the implementation of ServiceNow CSM solutions for our clients. As a key member of our CSM team, you will work closely with business stakeholders to define CSM processes and workflows and ensure that the solutions meet their requirements.

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Main Responsibilities:

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  • Define CSM processes and workflows for our clients.">
  • Work closely with business stakeholders to ensure that the solutions meet their requirements.">
  • Provide guidance and best practices for configuring ServiceNow CSM modules (Incident Management, Case Management, Service Requests, Knowledge Management, etc.).">
  • Design and configure service catalogues, knowledge bases, and customer portals to enhance customer experience.">
  • Write and maintain server-side and client-side scripts using JavaScript, Glide scripting, and UI Actions to meet business requirements.">
  • Create scripted solutions for complex use cases.">
  • Implement integrations between ServiceNow CSM and third-party systems using REST, SOAP, and MID Server technologies.">
  • Collaborate with other teams to ensure the successful delivery of CSM solutions.">
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About You: To be successful in this role, you should have a strong background in ServiceNow development, with at least 3+ years in ServiceNow CSM. Additionally, you should possess strong expertise in ServiceNow CSM modules (Incident Management, Case Management, Service Requests, Knowledge Management, etc.) and extensive experience in scripting on the ServiceNow platform (JavaScript, GlideScript, Business Rules, UI Actions, Script Includes, etc.). A minimum of 8 years of experience is required. The salary range for this position is $120,000-$180,000 per year based on location.



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