Customer Service Management Expert
1 week ago
Job Description: QBrainX is seeking an experienced Customer Service Management Expert to lead the implementation of ServiceNow CSM solutions for our clients. As a key member of our CSM team, you will work closely with business stakeholders to define CSM processes and workflows and ensure that the solutions meet their requirements.
">Main Responsibilities:
">- ">
- Define CSM processes and workflows for our clients.">
- Work closely with business stakeholders to ensure that the solutions meet their requirements.">
- Provide guidance and best practices for configuring ServiceNow CSM modules (Incident Management, Case Management, Service Requests, Knowledge Management, etc.).">
- Design and configure service catalogues, knowledge bases, and customer portals to enhance customer experience.">
- Write and maintain server-side and client-side scripts using JavaScript, Glide scripting, and UI Actions to meet business requirements.">
- Create scripted solutions for complex use cases.">
- Implement integrations between ServiceNow CSM and third-party systems using REST, SOAP, and MID Server technologies.">
- Collaborate with other teams to ensure the successful delivery of CSM solutions.">
About You: To be successful in this role, you should have a strong background in ServiceNow development, with at least 3+ years in ServiceNow CSM. Additionally, you should possess strong expertise in ServiceNow CSM modules (Incident Management, Case Management, Service Requests, Knowledge Management, etc.) and extensive experience in scripting on the ServiceNow platform (JavaScript, GlideScript, Business Rules, UI Actions, Script Includes, etc.). A minimum of 8 years of experience is required. The salary range for this position is $120,000-$180,000 per year based on location.
-
Customer Service Management Expert Lead
3 days ago
Delhi, Delhi, India QBrainX Full timeJob Overview: QBrainX is seeking a skilled Customer Service Management Expert Lead to lead the implementation of ServiceNow CSM solutions. The successful candidate will have extensive experience in designing, developing, and deploying ServiceNow CSM solutions, as well as strong leadership skills.About the Role: As a ServiceNow CSM Expert Lead, you will be...
-
Travel Domain Expert
2 weeks ago
Delhi, Delhi, India Coforge Full timeJoin Coforge, a leading digital transformation company, as a Travel Domain Expert - Customer Service Representative. This role offers a unique opportunity to work in a fast-paced environment and make a significant impact on our customers' travel experiences.About the RoleWe are seeking an experienced customer service representative to join our team in...
-
IT Service Management Expert
2 days ago
Delhi, Delhi, India Women Entrepreneur Network Full timeJob Description:We are looking for a highly skilled IT Service Management Expert to join our team at Women Entrepreneur Network. This role involves developing and customizing the ServiceNow platform to meet business requirements.Responsibilities:Develop and configure ServiceNow modules, such as ITSM and ITOM.Analyze and troubleshoot technical issues,...
-
Customer Service and Reputation Manager
4 weeks ago
Delhi, Delhi, India CryptoMize Full timeJob Overview:We are seeking an experienced Customer Service and Reputation Manager to join our team at CryptoMize. In this role, you will be responsible for ensuring excellent customer service standards and maintaining high customer satisfaction.Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerMonitor and...
-
Genpact Customer Service Associate
2 weeks ago
Delhi, Delhi, India Genpact Full timeJob OverviewWe are seeking a highly skilled and dedicated individual to join our team as a Genpact Customer Service Associate - Fintech Expert. This is an exciting opportunity to work with a leading global professional services firm and contribute to the success of our clients.
-
IT Service Management Expert
7 days ago
Delhi, Delhi, India Coders Brain Technology Private Limited Full timeCoders Brain Technology Private Limited is looking for a skilled IT service management expert to administer our BMC Remedy Helix solution. If you have hands-on experience with BMC Remedy and Helix, particularly the latest versions, we want to hear from you.Job SummaryThis role involves configuring and customizing our ITSM Suite and BMC Helix solutions to...
-
Electrical Panel Sales Professional
2 weeks ago
Delhi, Delhi, India EXPERT ENGINEERS Full timeExpert Engineers is a fast-growing professionally managed panel manufacturing company engaged in the Manufacturer of custom-built low-voltage electrical switchboards, panels, electrical control panels catering to the needs of building, water, power, and industrial sectors through its products to empower and enlighten the lives of people. Our product range...
-
Customer Service Manager
1 month ago
Delhi, Delhi, India Demo Account Full timeJob DescriptionWe are seeking a highly skilled Customer Support Executive to oversee our customer service team. This role involves managing a team of representatives who provide excellent customer service and after-sales support.Key ResponsibilitiesTeam Management: Manage a team of customer support representatives, ensuring they deliver exceptional service...
-
Delhi, Delhi, India FBS Inc. Full timeFBS Inc. is a global leader in financial transactions, investing, and trading, dedicated to providing users with the most convenient experience.We are seeking an experienced Customer Support Specialist to join our team of over 450 professionals from 15 countries.As a Customer Service Expert, you will be responsible for:Providing top-notch customer service...
-
Customer Success Expert
3 days ago
Delhi, Delhi, India CL Educate Ltd. Full timeJob DescriptionWe are seeking an exceptional CUSTOMER SUCCESS EXPERT to join our team at CL Educate Ltd. As a key member of our business operations, your primary responsibility will be to develop and maintain successful, long-term relationships with our most valuable clients.About the RoleYou will be instrumental in ensuring that our clients receive...
-
Senior Microsoft Power Automate Expert
7 days ago
Delhi, Delhi, India Talent21 Management and Shared Service Pvt Ltd Full timeTalent21 Management and Shared Service Pvt Ltd is seeking a highly skilled Lead Power Apps Developer to join our team. As a Lead Power Apps Developer, you will be responsible for leading the delivery of Power Platform solutions across all stages of solution delivery. Your expertise in Microsoft Power Platform, particularly in Power Automate and Power Apps,...
-
Digital Transformation Expert
1 week ago
Delhi, Delhi, India MM management Full timeJob Title: Digital Transformation Expert About MM Management:We are a forward-thinking digital solutions company that is shaping the future through innovative technologies and collaborative teamwork. Estimated Salary:$190,000 - $280,000 per annum based on experience and qualifications. Job Summary:We are looking for an accomplished Digital Transformation...
-
IT Service Delivery Expert
3 weeks ago
Delhi, Delhi, India Live Connections Full timeEvent ManagerWe are seeking an experienced ITIL Event Manager to join our team at Live Connections.Key Responsibilities:Raise and respond to Alerts, Events, and Incidents, handing off each to the relevant Resolver Group or service desk.Support the development of best practices and implement them with system configuration for Events and Alerts detection,...
-
IT Service Delivery Expert
2 weeks ago
Delhi, Delhi, India SuperOps Full timeAbout SuperOps: A cutting-edge SaaS startup empowering IT service providers and teams worldwide with AI-powered technology. Backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.Founded by Arvind Parthiban and Jayakumar Karumbasalam, SuperOps is built on a team of engineers, product...
-
Teamcenter Customization Expert
7 days ago
Delhi, Delhi, India VJcoresoft Full timeAbout VJcoresoftVJcoresoft is a leading provider of innovative software solutions. We strive to stay ahead of the curve by adopting the latest technologies and best practices.Job SummaryWe are seeking a skilled Teamcenter customization expert to join our team. As a key member, you will be responsible for designing and developing customizations in Teamcenter...
-
Customer Service Ambassador
2 weeks ago
Delhi, Delhi, India Coforge Full timeWe're seeking a skilled customer service professional to manage a high volume of inbound and outbound calls, utilizing a helpful approach.Key ResponsibilitiesHandle a large volume of calls with efficiency and knowledge.Identify and address customer needs to achieve total satisfaction.Provide expert answers to questions and follow company guidelines for...
-
Expert Network Delivery Manager
1 week ago
Delhi, Delhi, India Lattice Technologies Private Limited Full timeAbout Lattice Technologies Private Limited">Lattice Technologies Private Limited is a leading provider of expert network solutions, working with clients and partners globally to help them solve complex business challenges. Our company is built on a strong foundation of innovative technology, cutting-edge research, and a commitment to excellence.">Job...
-
Loan Servicing System Expert
7 days ago
Delhi, Delhi, India Hero Fincorp Ltd Full timeAbout the Company:Hero Fincorp Ltd is a leading financial services company, providing innovative solutions for loan management. We are committed to delivering high-quality IT solutions that meet the evolving needs of our business.Job Description:We are seeking an experienced Loan Servicing System Expert to join our IT department. The successful candidate...
-
Field Service Cloud Implementation Expert
2 weeks ago
Delhi, Delhi, India Modern Agile Technologies LLP Full timeAbout the Role :At Modern Agile Technologies LLP, we are seeking a skilled Field Service Cloud Implementation Expert to join our team. This is a unique opportunity to leverage your technical expertise and drive business growth by implementing and optimizing Oracle Field Service Cloud.Key Responsibilities :Design, implement, and integrate Oracle Field Service...
-
Service Portal Development Expert
1 week ago
Delhi, Delhi, India QBrainX Full timeJob Overview:QBrainX is looking for a talented Service Portal Development Expert to join our team in Riyadh, Saudi Arabia. As a key member of our technical team, you will play a crucial role in developing and customizing ServiceNow applications to meet business needs.Responsibilities:Design and implement visually appealing Service Portals to enhance the user...