IT Service Management Expert

7 days ago


Delhi, Delhi, India Coders Brain Technology Private Limited Full time

Coders Brain Technology Private Limited is looking for a skilled IT service management expert to administer our BMC Remedy Helix solution. If you have hands-on experience with BMC Remedy and Helix, particularly the latest versions, we want to hear from you.

Job Summary
  • This role involves configuring and customizing our ITSM Suite and BMC Helix solutions to match business needs.
  • The selected candidate will be responsible for upgrading BMC systems to the latest versions while minimizing downtime.
  • They'll also integrate BMC tools with other applications and systems.
  • Moreover, they'll troubleshoot and resolve technical issues efficiently, providing top-notch support for our BMC systems.
Essential Skills
  • Extensive hands-on experience with BMC Remedy and BMC Helix, including the latest versions, is a must.
  • Strong knowledge of ITSM processes and tools configuration, administration, and optimization is required.
  • A thorough understanding of BMC architecture, encompassing AR System, CMDB, Smart IT, and Digital Workplace, is necessary.
  • Experience in creating workflows, automating processes, and scripting within BMC environments is crucial.
  • Familiarity with APIs and integration techniques, such as REST/SOAP, is also essential.
Compensation Package: Estimated $110,000 - $140,000 per year

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