IT Service Delivery Expert
2 days ago
We are seeking an experienced ITIL Event Manager to join our team at Live Connections.
Key Responsibilities:
- Raise and respond to Alerts, Events, and Incidents, handing off each to the relevant Resolver Group or service desk.
- Support the development of best practices and implement them with system configuration for Events and Alerts detection, notification, filtering, and correlation.
- Manage Event Management Dashboards and configure Alerts to meet stakeholder requirements.
Required Skills and Qualifications:
- 6+ years of experience in IT Service Management, specifically in Incident Management and ServiceNow Knowledge Management.
- Extensive knowledge of BMC suite of services, including Truesight/Discovery.
- Experience with SolarWinds, Riverbed NetIM/Application Response Expert (ARX), WhatsUp Gold, Microsoft System Centre Operation Manager (SCOM), and Microsoft Windows Event Monitoring and Network Event Monitoring.
Benefits:
We offer a competitive salary range of $70,000-$90,000 per annum, depending on experience.
Others:
This role is based in Chennai and requires strong BMC experience and knowledge. If you are an expert in Event Management and have the required skills, please apply.
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