Senior IT Specialist
2 weeks ago
Job Role:
Senior IT Specialist to drive 'ServiceNow - Legal Service Delivery' excellence, utilizing ServiceNow and Legal skills to ensure the delivery of regular IT support activities.
Responsibilities:
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the ServiceNow platform.
- Design, develop, and implement enhancements and customisations to the Legal Service Delivery module in ServiceNow, ensuring alignment with business objectives.
- Provide primary support and troubleshooting assistance for ServiceNow-related inquiries and issues within the legal department.
- Conduct training sessions and workshops to educate end-users on the best practices for effectively utilizing ServiceNow and the Legal Service Delivery module.
- Stay informed about industry trends and advancements in ServiceNow functionality, proactively recommending enhancements to maximise efficiency and productivity.
Requirements:
- Proven experience and expertise within ServiceNow and preferably within the Legal Service Delivery.
- Professional proficiency in the language of English to communicate effectively and document application functionalities, processes, and workflows.
- Pragmatic attitude, capable of balancing and understanding other people's perspectives.
- Methodical and organised, able to adjust the level of detail according to the situation.
- Proactive and self-motivated, capable of working independently as well as collaboratively within a multicultural team.
About the Role:
This Senior IT Specialist will be part of a team responsible for delivering IT services for a variety of applications within Group Sustainability & Compliance, Group Services, and Group Finance. Within this team, there are Service Owners and Application Owners who work closely with technical Project Managers and Business Analysts to support the entire lifecycle of applications.
As a Senior IT Specialist, you will collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the ServiceNow platform. You will design, develop, and implement enhancements and customisations to the Legal Service Delivery module in ServiceNow, ensuring alignment with business objectives.
This is an exciting opportunity for a Senior IT Specialist to contribute to the success of DSV's future IT and drive 'ServiceNow - Legal Service Delivery' excellence.
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