IT Service Delivery Manager
7 days ago
Lingaro is seeking a skilled Service Level Manager to join our Operations Competency Center. As a key member of our team, you will be responsible for ensuring the smooth and reliable operation of our IT services and infrastructure.
Key Responsibilities:
- Collaborate with customers and support teams to resolve issues and improve service quality.
- Manage escalations, monitor and revise results for Operations KPIs, and negotiate SLAs and OLAs.
- Lead improvements, coach support teams, and create support estimates proposals.
- Deliver regular Operations reporting, maintain operational documentation, and prepare communication templates.
- Ensure high-quality communication and ambassadorship of Lingaro Core Values.
Requirements:
- Good understanding of IT Service Delivery and ITIL certification or in-depth knowledge.
- Excellent communication and negotiation skills.
- Strong knowledge and experience in contract/supplier management.
- Able to interact successfully with all levels of the Customer and IT Provider organization.
Why Join Us:
- Stable employment with a proven track record of success.
- 100% remote work flexibility.
- Full-time position with comprehensive online onboarding and upskilling support.
- Opportunities for growth and development within a diverse and inclusive community.
Application Link:
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