Regional Service Delivery Manager

6 days ago


Delhi, Delhi, India Vodafone Idea Limited Full time

At Vodafone Idea Limited, we are seeking a seasoned professional to drive our service delivery and collections strategy. As our Regional Service Delivery Manager - India, you will be responsible for leading a team of service delivery specialists to ensure benchmark levels are met across the customer life cycle for strategic accounts.


We are looking for a strategic account manager who can define and execute initiatives to enhance our competitive position in the region. Your expertise in managing 'C' levels and customer-facing roles will be instrumental in driving service levels and NPS targets. With a proven track record in B2B or Telecom B2B, you will be able to manage in a dynamic, high-growth, high-uncertainty environment.


Key responsibilities will include designing and implementing plans to improve customer experience, guiding and motivating the team to act as consultants, and defining and agreeing on SLAs for partner agencies. You will also be responsible for ensuring compliance to standard servicing norms, monitoring customer commitments, and intervening proactively to ensure minimum service level breaches.


If you have 12+ years of experience in leading a customer service team with exposure to service delivery and assurance, and a proven ability to function within a matrix organization, we want to hear from you. Apply now to join our team and drive service delivery excellence.


Core Competencies, Knowledge, and Experience:


  • 12+ years of experience in leading a customer service team with exposure to service delivery and assurance
  • Experience in managing 'C' levels & customer-facing roles
  • Proven track record in meeting service levels and NPS targets in different situations.
  • Prior experience in B2B or Telecom B2B
  • Ability to manage in a dynamic, high-growth, high-uncertainty environment.

Must-have Technical/Professional Qualifications:


Desired Competencies/Skills:


  • Powerful influencing/ negotiation skills.
  • Effective communication & relationship management skills
  • Proven ability to function within a matrix organization


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Regional Service Delivery and Collections Manager, you will play a crucial role in delivering delightful customer experiences and contributing to the company's vision of creating a 'Digital India'.Key...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Regional Service Delivery and Collection Manager, you will play a crucial role in ensuring benchmark levels are met across the customer life cycle for strategic accounts across all segments and collections...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Regional Service Delivery and Collections Manager, you will play a crucial role in delivering delightful customer experiences and contributing to the company's vision of creating a 'Digital India'.You will be...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.We are...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is India's leading telecom service provider. Our company provides pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio to support the growing demand for data and voice, we are committed to delivering delightful customer experiences and...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    About Vodafone Idea LimitedVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan-India Voice and Data services across 2G, 3G, and 4G platforms.We are committed to delivering delightful customer experiences and contributing towards creating a truly 'Digital...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, partnering with the Aditya Birla Group and Vodafone Group. We are committed to delivering delightful customer experiences and contributing to a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.We strive for a collaborative, inclusive environment...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Regional Account Service Manager, you will play a crucial role in executing the service strategy to deliver benchmark levels of service and collections across customer life cycles for strategic accounts across...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Regional Account Service Manager, you will play a crucial role in executing the service strategy, ensuring benchmark levels of service and collections across customer life cycles for strategic accounts.Key...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    At Vodafone Idea Limited, we are committed to delivering exceptional customer experiences and driving business growth through strategic partnerships. We are seeking a highly skilled Regional Account Service Manager to join our team in Delhi.Job Purpose:The successful candidate will be responsible for executing the service strategy, ensuring benchmark levels...


  • Delhi, Delhi, India Tata Consultancy Services Full time

    Job Title: Service Management LeaderAbout the Role:At Tata Consultancy Services, we are seeking an experienced Service Management Leader to join our team. As a Service Management Leader, you will be responsible for ensuring the smooth delivery of IT services to our clients. Your primary focus will be on managing the service lifecycle, including service...


  • Delhi, Delhi, India Lingaro Full time

    About the Role:As an IT Service Delivery Manager at Lingaro, you will be responsible for ensuring the smooth and reliable operation of IT services, infrastructure components, and supporting systems in the Data & Analytics area. This includes daily collaboration with customers and support teams, escalations management, and revision, monitoring, and management...


  • Delhi, Delhi, India Tech Mahindra Full time

    Job Title: Senior IT Service Delivery ManagerAt Tech Mahindra, we are seeking a highly skilled Senior IT Service Delivery Manager to lead our IT service delivery team. The successful candidate will be responsible for ensuring the delivery of high-quality IT services to our customers.Key Responsibilities:Program Delivery Management: Develop and implement...


  • Delhi, Delhi, India Tech Mahindra Full time

    Job Title: Project ManagerAre you a seasoned professional with a passion for delivering exceptional results? Do you have a strong background in program management, IT infrastructure, and service delivery?We are seeking a highly skilled Project Manager to join our team at Tech Mahindra. As a Project Manager, you will be responsible for leading...


  • Delhi, Delhi, India Carestream Health India Pvt. Ltd. Full time

    Job Title: Service Delivery ManagerAt Carestream Health India Pvt. Ltd., we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the effective delivery of our services to our customers.Key Responsibilities:Analyze data and key performance indicators to assess the...


  • Delhi, Delhi, India Vodafone Idea Limited Full time

    Job Title: Regional Account Service ManagerJob Summary:Vodafone Idea Limited is a leading telecom service provider in India, offering a wide range of services across 2G, 3G, and 4G platforms. We are committed to delivering exceptional customer experiences and contributing to the growth of the digital ecosystem in India.Key Responsibilities:Develop and...


  • Delhi, Delhi, India Lingaro Full time

    Job Summary:As a Service Delivery Manager - IT Operations, you will be responsible for ensuring the smooth and reliable operation of IT services, infrastructure components, and supporting systems in the Data & Analytics area. This role requires a strong understanding of IT Service Delivery and excellent communication and negotiation skills. You will work...


  • Delhi, Delhi, India Carestream Health India Pvt. Ltd. Full time

    Job Title: Service Delivery ManagerAt Carestream Health India Pvt. Ltd., we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for driving operational excellence and delivering exceptional customer service.Key Responsibilities:Analyze data and key performance indicators to...


  • Delhi, Delhi, India Tata AIA Life Insurance Full time

    Job Title: Regional Training ManagerJob Summary:We are seeking a highly skilled Regional Training Manager to join our team at Tata AIA Life Insurance. As a Regional Training Manager, you will be responsible for managing training and development objectives for our partner branches/clusters.Key Responsibilities:Manage training and development objectives for...

  • Regional Director

    7 days ago


    Delhi, Delhi, India CrossOver Talent Full time

    Regional Director - North Region LeadAt CrossOver Talent, we are seeking an experienced Regional Director to lead our North Region Livelihoods Program. As the successful candidate, you will oversee the implementation and operational delivery of our program, designed to equip youth with workplace skills and empower them to secure gainful employment in the...