Service Delivery Manager

1 month ago


Delhi, Delhi, India IFB Industries Ltd Full time

About the Role:

We are seeking a highly skilled and experienced Service Executive to join our team at IFB Industries Ltd.

Key Responsibilities:

  • To oversee service KPIs for appliances, ensuring installations and service calls meet set standards.
  • Achieve and maintain service TAT parameters, driving customer satisfaction scores through effective process management.
  • Support dealer and franchisee management to improve service operations, resolving customer grievances in a timely manner.
  • Mentor and drive service partners to achieve service excellence, ensuring consistent quality delivery.
  • Drive service revenue growth through satisfied customers, fostering long-term relationships.

Requirements:

  • 3+ years of experience with good career stability and a strong background in customer-facing roles.
  • BE/B-Tech graduate or equivalent qualification.
  • Preferred industries: Consumer Durables, DTH, Water Purifiers, Telecom, Battery Inverters.
  • Strong customer orientation, communication skills, and the ability to generate revenue through service delivery.

What We Offer:

  • An estimated salary range of ₹8.5 lakhs - ₹11 lakhs per annum, commensurate with experience.
  • Opportunities for professional growth and development within a dynamic organization.
  • A collaborative and supportive work environment.

Location:

Gujarat, Maharashtra, Punjab, Uttar Pradesh, West Bengal, North East, Odisha, Tamil Nadu, Andhra Pradesh, Kerala, Telangana, Karnataka, Madhya Pradesh



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