Digital Service Delivery Specialist
1 week ago
We are seeking a highly skilled Digital Service Delivery Specialist to join our team at blackNgreen.
About the Role:
- Maintain 99.999% service uptime by continuously monitoring system, network, and application performance.
- Analyse system performance and implement optimizations to ensure operational stability.
- Oversee configuration and deployment of new services, including patch updates and service migrations.
Key Responsibilities:
Application Troubleshooting and DebuggingDiagnose and troubleshoot application-related issues, including detailed log analysis and debugging across system, DB, and application logs on both Linux and Windows servers.
Ensure resolution of technical issues within defined SLA parameters.
System Monitoring and Uptime MaintenanceMinimize downtime through continuous system, network, and application performance monitoring.
Analyse system performance and implement optimizations.
Configuration and DeploymentOversee configuration and deployment of new services, including patch updates and service migrations to ensure operational stability.
Apply best practices for system configurations and version control.
Documentation and ReportingMaintain comprehensive documentation of system configurations, processes, and troubleshooting steps.
Generate regular reports on system performance, uptime, and service status.
Revenue Assurance and Data AnalysisSupport revenue assurance through data monitoring and analysis, ensuring accuracy in reporting and data integrity.
Collaborate closely with the Account Management team to meet revenue KPIs and support client requirements.
Stakeholders ManagementMaintain client relationships through consistent communication and by addressing queries or concerns effectively.
Internal Cross-Functional Communication (Product, Engineering, Account Management, IT and System Operations) to manage end-to-end product cycle.
$85,000 - $110,000 per annum based on experience and qualifications.
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