IT Service Delivery Manager
3 weeks ago
QBrainX is seeking an experienced IT Service Delivery Manager to lead the implementation of ServiceNow CSM solutions. The successful candidate will have strong leadership skills, extensive experience in designing, developing, and deploying ServiceNow CSM solutions, and a deep understanding of ServiceNow CSM modules.
About the Role:
As an IT Service Delivery Manager, you will be responsible for leading the implementation of ServiceNow CSM solutions, working closely with business stakeholders to define CSM processes, and providing guidance on configuring ServiceNow CSM modules. You will also design and configure service catalogues, knowledge bases, and customer portals to enhance customer experience.
Responsibilities:
- Design and implement ServiceNow CSM solutions, including requirements gathering, development, and deployment.
- Work closely with business stakeholders to define CSM processes, workflows, and ensure solutions meet their requirements.
- Provide guidance and best practices for configuring ServiceNow CSM modules (Incident Management, Case Management, Service Requests, Knowledge Management, etc.).
- Design and configure service catalogues, knowledge bases, and customer portals to enhance customer experience.
Requirements:
- Experience: Minimum of 8 years of experience in ServiceNow development, with at least 3+ years in ServiceNow CSM.
- Strong expertise in ServiceNow CSM modules (Incident Management, Case Management, Service Requests, Knowledge Management, etc.).
- Extensive experience in scripting on the ServiceNow platform (JavaScript, GlideScript, Business Rules, UI Actions, Script Includes, etc.).
- Hands-on experience with ServiceNow integrations (REST, SOAP, and MID Server).
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a leading provider of IT service management solutions.
- Collaborative and dynamic work environment.
- Continuous learning and professional growth opportunities.
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