Delivery Excellence Director
15 hours ago
About Apex IT
We are a global consulting firm that provides award-winning services to transform customer, employee, and student experiences. Our team of Salesforce and Oracle experts has provided enterprise solutions since 1997, including CRM, related applications, financial reporting, HR, and Business Intelligence.
As a remote company, we have top talent across the United States and India. We provide flexible work-life balance in addition to traditional benefits.
Job Title: Customer Excellence Delivery Lead
Reports to: Vice President
Work Location/Travel: Bangalore (dependent on business needs)
Role Type: FTE (40 hours per week), Hybrid
Salary: Estimated $120,000 - $180,000 per year, depending on experience
Job DescriptionThe Delivery Lead oversees the entire software delivery lifecycle, ensuring successful and timely delivery of SaaS products and solutions. This role focuses on managing project schedules, budgets, risk mitigation, and client relationships while driving innovation, process optimization, and high customer satisfaction.
- Delivery Management & Oversight
- Oversee all delivery operations, ensuring projects are delivered on time, within budget, and meet quality standards.
- Monitor project progress, address challenges, and ensure adherence to delivery processes.
- Manage resource planning, assessing project requirements, and aligning resources accordingly.
- Client & Stakeholder Engagement
- BUILD strong relationships with clients and stakeholders, ensuring their needs are met and escalating issues as needed.
- Cultivate customer rapport to boost satisfaction, loyalty, and retention.
- Report on key project and account progress to senior management on a regular basis.
- Team Leadership & Development
- Provide technical leadership across digital project implementations, guiding cross-functional teams.
- Utilize critical thinking skills to identify strengths and weaknesses in alternative solutions.
- Drive high team utilization, proactively assessing future resource needs and managing internal development or new hiring.
- Foster team growth through career development, cross-training, and contingency planning.
- Continuous Improvement & Innovation
- Continuously evaluate and improve software delivery processes, driving efficiency across the development lifecycle.
- Review and analyze delivery metrics (e.g., aging tickets, project profitability, forecast variance, B2A) to ensure optimal project outcomes.
- Performance Monitoring & Reporting
- Collaborate with PMO and review key project metrics, ensuring timely issue resolution and delivery excellence.
- Report on delivery performance (e.g., productivity, process adherence, forecast accuracy) to internal leadership.
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