Service Delivery Excellence Lead
20 hours ago
We are seeking a seasoned Service Delivery Excellence Lead to join our team at HCLTech. This role will be responsible for leading high-quality service delivery to customers, ensuring robust governance processes with stakeholders, and providing innovative ideas to help clients achieve their business goals.
About the Role:
This is a leadership position that requires a minimum of 1 year of experience in service delivery management. The successful candidate will have a strong track record of driving continuous improvement, maximizing account retention, and maintaining high performance levels for service-related processes.
Key Responsibilities:
• Customer Satisfaction & Retention: Understand client industries, businesses, and critical drivers; lead high-quality service delivery to customers; ensure robust governance processes with stakeholders.
• Account Management: Monitor correct processes for consistent service quality; maintain high performance levels for service-related processes; implement improvement activities as needed.
• Financial Performance: Drive verifiable continuous improvement of productivity; manage contracts to meet revenue and cost projections; contribute to P&L performance through cost control and innovation initiatives.
Requirements:
• Minimum 4-year degree (BS/BA) or 3-5 years of work experience;
• Proficiency in Microsoft Office, particularly Excel (VLookup, HLookup);
• Lean Six Sigma Yellow Belt certification preferred;
• Strong internal and external customer relations skills;
• Ability to provide innovative ideas to help clients achieve their business goals;
What We Offer:
• Estimated annual salary: ₹2,500,000 - ₹4,000,000 based on location and experience;
• Opportunity to work with a global leader in technology services;
• Collaborative and dynamic work environment;
• Professional growth and development opportunities;
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