Strategic Delivery Leader
2 weeks ago
About Us:
At Hero Vired, we're revolutionizing the learning landscape by empowering individuals to achieve greatness. Leveraging the expertise of the Hero Group, our mission is to disrupt traditional education and upskilling through immersive, industry-aligned programs.
Job Title: Associate Director/Director – Delivery & Operations
Key Responsibilities:
- Lead end-to-end operations for delivery of B2C, B2B, B2I cohorts/batches, including learner onboarding, engagement, faculty management, class scheduling, customer support, and query resolution.
- Ensure a seamless learner experience through aligned operational processes and policies.
- Collaborate with stakeholders across functions to deliver operational excellence and drive scale.
- Develop data-driven decision mechanisms to enhance operational efficiency.
- Effectively handle escalated learner interactions to resolve issues.
Qualifications:
- Graduate or Post-Graduate Degree in administration, operations management, education, or a related field.
- 8-10 years of relevant operations and customer support experience.
- Ed-tech experience is preferred.
- Strong leadership, team building, communication, negotiation, and problem-solving skills.
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