HR Service Delivery Solutions Expert
1 day ago
About the Role
We are seeking a highly skilled professional to fill the position of HR Service Delivery Solutions Expert. As an integral part of our QBrainX team, you will play a key role in bridging the gap between technical and functional aspects of ServiceNow's HR Service Delivery (HRSD) module.
This role combines technical expertise with functional understanding of HR processes to ensure seamless integration, implementation, and optimization of HR workflows.
Responsibilities
- Design and configure ServiceNow HRSD modules to meet business needs.
- Collaborate with cross-functional teams to develop and deploy custom applications, workflows, forms, and reports.
- Integrate ServiceNow HRSD with external systems such as payroll, learning management, and other HR systems.
Functional Expertise
- Analyze HR processes to identify areas for improvement and translate findings into technical requirements.
- Document business requirements, functional workflows, and user stories to inform HR service delivery through ServiceNow.
- Ensure that implemented solutions align with HR best practices, regulations, and organizational policies.
Implementation & Project Management
- Lead project planning and execution to deliver high-quality HRSD solutions.
- Collaborate with stakeholders to identify business requirements and develop project plans.
- Manage project timelines, budgets, and resource allocation to ensure successful project outcomes.
System Support & Maintenance
- Provide technical support for ServiceNow HRSD, resolving system issues and addressing stakeholder queries.
- Perform regular system audits, updates, and patching to maintain platform stability and performance.
- Collaborate with the IT team to handle integrations, upgrades, and regular system maintenance.
Data Management & Analytics
- Develop and implement data governance practices within the HRSD module.
- Create data-driven reports, dashboards, and analytics to inform HR service decisions.
- Design and deploy knowledge bases and self-service resources for employees.
Compliance & Security
- Ensure compliance with global HR policies, data privacy regulations (GDPR, CCPA), and internal security protocols.
- Implement and manage access controls to safeguard HR data and protect against unauthorized access.
Estimated Salary: $80,000 - $110,000 per year
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