Operations Delivery Manager
2 days ago
We are seeking an experienced Operations Delivery Manager to lead our expert network operations team. As a key member of our team, you will be responsible for managing a high-performing team responsible for conducting expert calls for leading Private Equity firms, Consulting organizations, and other top corporate clients.
About the Role:
- Manage a team responsible for ensuring the seamless execution of expert interviews, generating additional business from existing accounts, and maintaining high operational standards.
- Develop and implement process improvements to increase efficiency and optimize resource allocation.
- Collaborate with the Sales and Client Services teams to drive account growth and maintain strong client satisfaction.
Key Responsibilities:
• Team Management:
Lead, mentor, and develop a team responsible for managing expert calls.
Set performance expectations, provide regular feedback, and conduct performance reviews.
Manage team workload, allocate resources efficiently, and ensure timely project completion.
• Operations & Execution:
Oversee the scheduling, execution, and quality control of expert calls between clients and industry experts.
Be accountable for ensuring all expert calls are executed on time, in line with client-specific timelines and requirements.
Ensure that expert recruitment, onboarding, and call execution processes meet company service quality standards.
• Client & Account Management:
Serve as the primary point of contact for key client accounts, ensuring strong communication and exceptional service delivery.
Proactively generate additional business from existing clients through account mining by identifying new opportunities, upselling, and expanding relationships within accounts.
Collaborate with the Sales and Client Services teams to drive account growth and maintain strong client satisfaction.
The ideal candidate will have a Bachelor's degree in Business, Economics, or a related field and at least 6-8 years of experience in a team management role in expert network operations, consulting, research, or related fields. Experience in Private Equity, Consulting, or Corporate advisory services is a plus.
Salary: ₹15,00,000 - ₹20,00,000 per annum.
Benefits: We offer a competitive salary, opportunities for professional growth and development, and a dynamic and collaborative work environment with exposure to high-profile clients.
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