Operations Process Manager for Delivery Team

3 weeks ago


Delhi, Delhi, India Emeritus Full time

Emeritus is a global leader in education technology, committed to making high-quality learning accessible and affordable worldwide. With over 2,000 employees globally and offices in multiple locations, the company has educated more than 250,000 individuals across 80+ countries.

We are seeking an experienced Operations Process Manager to join our Delivery team. This role will be responsible for designing, implementing, and maintaining efficient operating processes across all products, ensuring seamless collaboration within the team.

The ideal candidate will possess a process-oriented mindset, meticulous attention to detail, and exceptional communication skills. A deep understanding of project management lifecycles and no-code tools is essential, with experience in building and maintaining Airtable systems in an ed-tech environment being a strong plus.

Key Responsibilities
  • Design and implement innovative tools to support existing and new initiatives for the Delivery team.
  • Collaborate with cross-functional teams to understand their specific needs and develop tailored solutions that integrate into our foundational Airtable tech stack.
  • Optimize processes for Emeritus Delivery teams to streamline data and workflows, providing efficient solutions to support department-level objectives, KPIs, and performance targets.
  • Manage the roadmap for Delivery tool initiatives, working closely with key stakeholders.
  • Foster a culture of innovation and continuous improvement within the team.
Requirements
  • Ability to handle complex situations with a positive attitude.
  • Excellent written and verbal communication skills.
  • Highly detail-oriented and organized with strong strategic thinking and analytical skills.
  • Outstanding team player with strong interpersonal skills.
  • Experience in working within a virtual team and in a fast-paced, dynamic business environment.

Estimated Salary: $120,000 - $180,000 per year



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