Tech Operations Team Lead

6 hours ago


Delhi, Delhi, India blackNgreen Full time

At blackNgreen, we're seeking an experienced Technical Operations Manager to lead our team in delivering top-notch solutions and services. With a strong emphasis on project management, the ideal candidate should have technical proficiency in Linux, MySQL, SIP, Networking, MSC, and SMSC, as well as expertise in using tools like Jira and other project management software.

About the Role
  • We're looking for a seasoned professional with 3-6 years of experience in Technical Operations and Project Management.
  • A strong background in managing small teams, projects from initial planning to execution, and ensuring delivery within timeline is essential.
  • Excellent communication skills are necessary to effectively convey technical concepts to both technical and non-technical stakeholders.

This role requires a deep understanding of Telecom VAS Network, knowledge of various telecom protocols and nodes in infrastructure, and hands-on experience on Linux and Windows servers. The ideal candidate should also be proficient in Microsoft Office Suite, especially PowerPoint for presentations and Excel for data management, and have a strong familiarity with project management tools like MPP, Jira, Asana, or similar platforms.

Duties and Responsibilities
  • Manage the team's daily operations, ensuring timely and accurate resolution of customer issues in alignment with company SLAs.
  • Act as a primary point of escalation for critical issues, providing strategic input and directing the team on best practices for issue resolution.
  • Implement best practices and lean methodologies to increase operational efficiency and productivity.

The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience. If you're a motivated and organized individual with a passion for technology and project management, we encourage you to apply for this exciting opportunity.



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