IT Service Management Expert

7 days ago


Delhi, Delhi, India QBrainX Full time
About the Role

As a ServiceNow Architecture Lead at QBrainX, you will be responsible for providing subject matter expertise, acting as a technical product advocate, designing, developing, and implementing ITIL processes, ITSM, ITOM, SACM (Service Asset and Configuration Management), Knowledge, Demand, and Release Management modules within the ServiceNow platform.

You will implement technology-specific best practices and standards, researches and evaluates alternative solutions, and recommends the most efficient and cost-effective solutions.

Additionally, you will propose data model, design changes to processes and products, exert significant latitude in determining objectives of an assignment, and translate requirements into functional and technical requirements.



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