Customer Service Liaison
1 day ago
About the Role
This is a full-time on-site position for a Customer Service Liaison at Tata Recruitment Services in Gurugram. The primary responsibilities of this role include handling customer inquiries, resolving complaints, and ensuring customer satisfaction through day-to-day interactions.
Responsibilities:
- Manage customer relationships to provide excellent service and support
- Resolve customer complaints in a timely and professional manner
- Provide accurate information about products or services to customers
- Work closely with colleagues to achieve team goals and objectives
Qualifications and Skills
To excel in this role, you will require strong interpersonal skills, ability to work under pressure, and excellent communication skills. Experience in customer service and knowledge of CRM systems are highly desirable.
Requirements:
- Interpersonal skills and customer service management
- Customer satisfaction and customer support skills
- Strong communication and problem-solving skills
- Ability to multitask and work well under pressure
- Attention to detail and organizational skills
- Knowledge of CRM systems and tools
Estimated Salary: ₹250,000 - ₹300,000 per annum (based on location and industry standards)
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