Customer Service Team Lead

4 weeks ago


Delhi, Delhi, India Demo Account Full time
Customer Support Executive Job Description

We are seeking a skilled Customer Support Executive to oversee a team of representatives providing exceptional customer service and after-sales support. As a key member of our team, you will develop policies and procedures to ensure seamless customer service delivery.

  • Team Management: Lead a team of customer support representatives, fostering a collaborative environment and promoting excellent service standards.
  • Service Process Oversight: Monitor and improve the customer service process, ensuring it aligns with company goals and objectives.
  • Customer Complaint Resolution: Effectively resolve customer complaints, providing timely and satisfactory solutions.
  • Policies and Procedures: Develop and implement policies and procedures to standardize customer service delivery.
  • Training and Development: Plan and conduct training sessions to enhance service delivery and ensure staff are equipped to handle customer inquiries.
  • Quality Assurance: Conduct regular quality assurance surveys to gauge customer satisfaction and provide constructive feedback to staff.

About Demo Account: As a leading company in the industry, Demo Account is committed to delivering exceptional customer experiences. We strive to build long-term relationships with our customers, and our customer support team plays a vital role in achieving this goal.



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