Customer Service Team Lead

2 weeks ago


Delhi, Delhi, India Native Rock Full time

Native Rock is seeking a Customer Service Team Lead to develop and implement policies and procedures for excellent customer service and after-sales support. The ideal candidate will create a positive experience for customers by fostering a high-performing team of support representatives.

Responsibilities:
  • Develop and implement customer service policies and procedures.
  • Lead a team of support representatives to ensure exceptional customer service.
  • Oversee the customer service process to identify areas for improvement.
  • Collaborate with the team to resolve customer complaints and issues.
  • Plan and conduct training sessions to enhance the skills of support representatives.


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