Customer Service Lead
1 week ago
Vodafone Idea Limited is a leading telecom service provider committed to delivering outstanding customer experiences. We are seeking an exceptional Customer Service Lead to manage credit risk, receivables, and customer retention.
Key Responsibilities:
- Lead credit collections and bad debt management to minimize financial losses.
- Develop and implement strategies to reduce customer churn and improve retention.
- Ensure timely and effective communication with customers, resolving issues efficiently.
- Collaborate with cross-functional teams to drive business growth and customer satisfaction.
Requirements:
- Proven experience in credit risk management, collections, or customer retention.
- Strong analytical and problem-solving skills, with ability to drive business results.
- Excellent communication and interpersonal skills, with experience in team leadership.
- Knowledge of telecom industry, regulatory guidelines, and customer service processes.
Vodafone Idea Limited
An Aditya Birla Group and Vodafone partnership
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