Customer Service Director

21 hours ago


Delhi, Delhi, India Zeca Tech Full time
Customer Service Director

Zeca Tech is seeking a highly skilled Customer Service Director to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through customer loyalty and retention.

Key Responsibilities
  • Develop and implement customer service strategies to improve overall customer satisfaction
  • Lead and manage the customer service team to deliver exceptional service and support
  • Set and maintain customer service standards and KPIs
  • Handle complex and escalated customer issues and complaints
  • Collaborate with other departments to ensure a seamless customer experience
Requirements
  • Bachelor's degree in Business Administration, Marketing, or relevant field
  • Proven experience as a Customer Service Director or similar role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities

Key skills: customer service, leadership, team management, communication, problem-solving, customer experience, customer satisfaction, customer retention, business growth, customer loyalty.



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