ES Service Management Director
22 hours ago
The Boston Consulting Group is seeking a Director to lead Service Management across Enterprise Services service lines. This is a transformational moment for the organization, and the successful candidate will play a critical role in elevating the analytical rigor and accountability of our service lines.
The Director will be responsible for designing a unified approach to tracking and improving service line metrics and KPIs. This will involve taking ownership of responsibilities related to service line metrics and KPIs that have already been stood up, including driving the evolution of the reporting format, execution of all delivery, and addition of new metrics.
The Director will bring strategic insights to light through data analysis, visualizations, and compelling narratives that spur action. They will work closely with the Enterprise Services Leadership Team, including the Enterprise Services MDP, to ensure that Service Management is aligned with the organization's overall strategy.
The ideal candidate will have a proven track record of successfully designing and implementing balanced scorecard / key performance indicators that have positively impacted organizational performance and profitability. They will also have experience working effectively in a global environment with people at all levels, preferably in a professional services organization.
KEY RESPONSIBILITIES- Design and develop metrics that track the effectiveness of services and initiatives
- Partner with Service Line leaders and teams to design and improve sophisticated measures of value
- Collaborate with the ES Business Intelligence and Analytics team to implement, execute, and automate Service Management reporting
- Drive a cadence of regular reporting and management discussions with the ES Leader
- Oversee the implementation of advanced reporting dashboards and the associated data structures
- Foster connections between ES teams, bridging gaps and advancing skill levels through shared areas
- Work closely with the Enterprise Services Leadership Team (ESLT), supporting their value agenda
- Coach and advise Service Line leaders, probing to uncover root causes behind data patterns and guiding leaders to self-identify areas for improvement and change
- Utilize business intelligence tools and methodologies to provide actionable insights and recommendations
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Delhi, Delhi, India Boston Consulting Group Full timeTransformative Leadership OpportunityAt Boston Consulting Group, we are seeking a seasoned Director to lead our Enterprise Services Service Management function. As a key member of our Enterprise Services Excellence Team, you will play a critical role in elevating the analytical rigor and accountability of our service lines.As a Service Management Director,...
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Delhi, Delhi, India Boston Consulting Group Full time{"h2":{"text":"Enterprise Services Excellence Role"},"p":{"text":"At Boston Consulting Group, we are committed to delivering exceptional service to our clients. As an Enterprise Services Excellence Senior Analyst, you will play a vital role in helping us achieve this goal. You will work closely with our Enterprise Services Excellence Team to design and...
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