ES Service Management Director
6 days ago
At Boston Consulting Group, we are seeking a seasoned Director to lead our Enterprise Services Service Management function. As a key member of our Enterprise Services Excellence Team, you will play a critical role in elevating the analytical rigor and accountability of our service lines.
As a Service Management Director, you will be responsible for designing and implementing a unified approach to tracking and improving service line metrics and KPIs. You will work closely with our Service Line leaders and teams to drive the evolution of our reporting format, execute delivery, and add new metrics. Your expertise in data analysis, visualization, and compelling narrative will help bring strategic insights to light, spurring action and informing executive management decision-making.
Key responsibilities will include:
- Developing and implementing metrics that track the effectiveness of services and initiatives
- Partnering with Service Line leaders to design and improve sophisticated measures of value
- Collaborating with our Business Intelligence and Analytics team to implement, execute, and automate Service Management reporting
- Driving regular reporting and management discussions with our ES Leader
- Overseeing the implementation of advanced reporting dashboards and associated data structures
- Fostering connections between ES teams and advancing skill levels through shared areas
- Working closely with our Enterprise Services Leadership Team to support their value agenda
- Coaching and advising Service Line leaders to drive self-motivated change
We are looking for a seasoned professional with a proven track record of assessing and driving organizational improvement, preferably in complex institutions and influencing senior leaders. You should have a strong background in strategic, analytical, and reporting skills, combined with excellent communication skills in English. A Bachelor's or Master's degree in a quantitative field, such as Mathematics, Finance, Accounting, Computer Sciences, or Economics, is required. Experience with data analytics and business intelligence tools is a plus.
You will work closely with our Senior Director of Enterprise Services Excellence, Enterprise Services Leadership Team, Enterprise Services Business Intelligence and Analytics Team, and other key stakeholders to drive business impact and excellence.
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ES Service Management Director
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Delhi, Delhi, India Boston Consulting Group Full timeROLE OVERVIEWThe Boston Consulting Group is seeking a Director to lead Service Management across Enterprise Services service lines. This is a transformational moment for the organization, and the successful candidate will play a critical role in elevating the analytical rigor and accountability of our service lines.The Director will be responsible for...
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Delhi, Delhi, India Boston Consulting Group Full timeTransforming Enterprise Services at Boston Consulting GroupBoston Consulting Group is seeking a seasoned professional to lead our Enterprise Services Excellence Team as a Director of Service Management. This is a unique opportunity to drive strategic change and elevate the analytical rigor of our service lines.As a key member of our Enterprise Services...
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Delhi, Delhi, India Boston Consulting Group Full time{"h2":{"text":"Enterprise Services Excellence Role"},"p":{"text":"At Boston Consulting Group, we are committed to delivering exceptional service to our clients. As an Enterprise Services Excellence Senior Analyst, you will play a vital role in helping us achieve this goal. You will work closely with our Enterprise Services Excellence Team to design and...
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