Enterprise Services Operational Excellence Senior Analyst
4 weeks ago
As a Senior Analyst for Enterprise Services Excellence, you will be a vital part of the Enterprise Services Excellence Team at Boston Consulting Group. Your primary responsibility will be to support data-driven service management initiatives across various service lines. You will work closely with service line leaders, analysts, and other team members to ensure operational efficiency and improve service delivery.
Key Responsibilities:
- Design and develop metrics to track the effectiveness and value of ES services.
- Collect and report data to support ongoing maintenance of dashboards for service performance tracking.
- Collaborate with the team to analyze data, identify trends, and provide insights that lead to operational improvements.
- Contribute to periodic service performance reports and presentations.
- Engage with internal stakeholders to support various service improvement projects.
Requirements:
- Bachelor's degree in a relevant field such as Business, Finance, Analytics, or similar.
- 2–4+ years of experience in data analysis, service management, or a related role.
- Experience with data analysis tools such as Excel, Power BI, or Tableau.
- Analytical mindset with a proven ability to understand data and draw actionable insights.
- Senior Director of Enterprise Services Excellence and the ES Excellence Team
- Service Line Leaders and key contributors across different functional areas
- Business Intelligence and Analytics Team
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