Enterprise Services Excellence Director

2 weeks ago

Delhi, Delhi, India Boston Consulting Group Full time
Service Management Director Job DescriptionAbout the Role

This is a transformational opportunity to elevate the analytical rigor and accountability of our service lines in Enterprise Services (ES). As a Director focused on ES Service Management, you will lead the design and development of metrics that track the effectiveness of services and initiatives.

Key Responsibilities
  • Design and develop metrics that track the effectiveness of services and initiatives.
  • Partner with Service Line leaders and teams to design and improve sophisticated measures of value.
  • Collaborate with the ES Business Intelligence and Analytics team to implement, execute, and automate Service Management reporting.
  • Drive a cadence of regular reporting and management discussions with the ES Leader.
  • Oversee the implementation of advanced reporting dashboards and the associated data structures.
  • Foster connections between ES teams, bridging gaps and advancing skill levels through shared areas.
  • Work closely with the Enterprise Services Leadership Team (ESLT), supporting their value agenda.
  • Coach and advise Service Line leaders, probing to uncover root causes behind data patterns and guiding leaders to self-identify areas for improvement and change.
  • Utilize business intelligence tools and methodologies to provide actionable insights and recommendations.
About You
  • You have experience assessing and driving organizational improvement, preferably within complex institutions and influencing senior leaders.
  • You have a proven track record of successfully designing and implementing balanced scorecard / key performance indicators that have positively impacted organizational performance and profitability.
  • You have proven ability to work effectively in a global environment with people at all levels, preferably in a professional services organization.
  • You have sound strategic, analytical, and reporting skills combined with excellent communication skills; written and oral (English).
  • You have a Bachelor's or Master's degree with demonstrated quantitative facility: Mathematics, Finance / Accounting, Computer Sciences, Economics, or other related fields.
  • You have knowledge of financial statements including P&L, Balance Sheet, etc.
  • You have demonstrated computer literacy preferred via experience with data analytics and business intelligence tools (e.g. Excel, SAP Business objects, Power BI, Tableau, etc.).

  • Enterprise Services Operational Excellence Senior Analyst

    4 weeks ago

    Delhi, Delhi, India Boston Consulting Group Full time

    ROLE OVERVIEWAs a Senior Analyst for Enterprise Services Excellence, you will be a vital part of the Enterprise Services Excellence Team at Boston Consulting Group. Your primary responsibility will be to support data-driven service management initiatives across various service lines. You will work closely with service line leaders, analysts, and other team...

  • Director of Service Management

    1 month ago

    Delhi, Delhi, India Boston Consulting Group Full time

    Transforming Enterprise Services at Boston Consulting GroupBoston Consulting Group is seeking a seasoned professional to lead our Enterprise Services Excellence Team as a Director of Service Management. This is a unique opportunity to drive strategic change and elevate the analytical rigor of our service lines.As a key member of our Enterprise Services...

  • Enterprise Operations Director

    7 days ago

    Delhi, Delhi, India Sanmax Technologies (P) Limited Full time

    Company OverviewSanmax Technologies (P) Limited is a leading technology firm that strives for excellence in client management and service delivery.SalaryThe estimated annual salary for this position is ₹12,00,000 - ₹20,00,000, depending on qualifications and experience.Job DescriptionAn Enterprise Operations Director will be responsible for overseeing...

  • Sales Director

    6 days ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited, a leading telecom service provider in India, seeks an experienced Sales Director to lead its Enterprise Solutions team. As a key member of the organization, you will be responsible for driving revenue growth and expanding our presence in the enterprise market.Job Description:The Sales Director - Enterprise Solutions will be responsible...

  • ES Service Management Director

    4 weeks ago

    Delhi, Delhi, India Boston Consulting Group Full time

    ROLE OVERVIEWThe Boston Consulting Group is seeking a Director to lead Service Management across Enterprise Services service lines. This is a transformational moment for the organization, and the successful candidate will play a critical role in elevating the analytical rigor and accountability of our service lines.The Director will be responsible for...

  • Enterprise Sales Excellence Manager

    4 weeks ago

    Delhi, Delhi, India Progressive Placement Services Ltd. Full time

    Enterprise Sales Excellence ManagerAt Progressive Placement Services Ltd., we are seeking a highly skilled Enterprise Sales Excellence Manager to join our team. As a key member of our organization, you will play a crucial role in driving sales excellence and process improvement across our sales teams.Key Responsibilities:Lead and inspire a team of sales...

  • Customer Service Director

    4 weeks ago

    Delhi, Delhi, India Zeca Tech Full time

    Customer Service DirectorZeca Tech is seeking a highly skilled Customer Service Director to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through customer loyalty and retention.Key ResponsibilitiesDevelop and implement customer service strategies...

  • Enterprise Sales Director

    4 weeks ago

    Delhi, Delhi, India Flexzo HR Services Pvt Ltd. Full time

    Job Title: Enterprise Sales ManagerLocation: Remote/HybridSalary: Open BudgetExperience: 4 to 8 yearsKey Responsibilities:Sales Strategy Development: Create and implement a comprehensive sales strategy aligned with the company's goals, identifying target markets and customer segments.Team Management: Recruit, train, and mentor sales team members, setting...

  • ES Service Management Director

    3 weeks ago

    Delhi, Delhi, India Boston Consulting Group Full time

    Service Management Director OpportunityAt Boston Consulting Group, we are seeking an exceptional Service Management Director to join our Enterprise Services Excellence Team. This is a unique opportunity to drive the development and implementation of sophisticated analytics-based service management infrastructure, overseeing large change programs, and...

  • Global Enterprise Sales Director

    3 weeks ago

    Delhi, Delhi, India Flexzo HR Services Pvt Ltd. Full time

    Role OverviewFlexzo HR Services Pvt Ltd. seeks a highly skilled Enterprise Sales Manager to lead our sales efforts and drive business growth. As an Enterprise Sales Manager, you will be responsible for developing and executing sales strategies that align with the company's goals.

  • Actors Wanted for Music Video Production

    3 weeks ago

    Delhi, Delhi, India Freelance Director Full time

    Job Description:We are seeking a male and female actor duo to star in a music video production. The ideal candidates will have strong acting skills and be comfortable with improvisation. For this role, flexibility and adaptability are key. The budget for this project will be determined based on the actor's profile. This is an excellent opportunity for fresh...

  • Operations Director

    1 week ago

    Delhi, Delhi, India Stain Lay India Pvt. Ltd. Full time

    Job DescriptionThe Operations Director - Production Excellence will be responsible for owning the entire production process at Stain Lay India Pvt. Ltd.They will strategize with internal teams to ensure operational excellence, running quality assessments to guarantee customer satisfaction.Manage and evaluate the entire production process to identify areas of...

  • IT Director

    4 weeks ago

    Delhi, Delhi, India Progressive Placement Services Ltd. Full time

    Job Title: IT DirectorJob Summary:Progressive Placement Services Ltd. is seeking an experienced IT Director to lead our technology team. The ideal candidate will have a strong background in IT project management, system integration, and IT service delivery.Key Responsibilities:• Coordinate IT projects, including design and deployment of new IT systems and...

  • Technical Director for Fit Excellence

    2 weeks ago

    Delhi, Delhi, India TJX Companies Full time

    Job Title: Technical Director for Fit ExcellenceJob Summary:We are seeking a seasoned Technical Director for Fit Excellence to join our team at TJX Companies. This role is responsible for driving fit excellence across our merchandise lines, collaborating with cross-functional teams to ensure top-notch quality and fit standards.Key Responsibilities:•...

  • Customer Service Director

    4 weeks ago

    Delhi, Delhi, India Zeca Tech Full time

    Customer Service DirectorZeca Tech is seeking a highly skilled Customer Service Director to lead our customer service team. As a key member of our organization, you will be responsible for developing and implementing customer service policies and procedures, managing and leading the customer service team, and handling escalated customer complaints and...

  • Sales Director

    4 weeks ago

    Delhi, Delhi, India Arting Digital Private Limited Full time

    Job Title: Sales DirectorAt Arting Digital Private Limited, we are seeking a seasoned Sales Director to lead our sales efforts and drive business growth. The ideal candidate will have a proven track record of success in enterprise sales and team management.Key Responsibilities:Sales Strategy Development:Develop and maintain a comprehensive sales plan and...

  • Business Operations Director

    5 days ago

    Delhi, Delhi, India KK SERVICES Full time

    The ideal candidate will have a strong background in business operations and management, with experience in delegating responsibilities and supervising business activities. They should also possess excellent communication and interpersonal skills, as well as the ability to motivate and coach employees to provide exceptional customer service.About Bharti Axa...

  • Sales Director

    4 weeks ago

    Delhi, Delhi, India Arting Digital Private Limited Full time

    Job Title: Sales DirectorAt Arting Digital Private Limited, we are seeking a seasoned Sales Director to lead our sales efforts and drive business growth. The ideal candidate will have a proven track record of success in enterprise sales and team management.Key Responsibilities:Sales Strategy Development:Develop and maintain a comprehensive sales plan and...

  • Digital Sales Director for Media and Enterprise

    7 days ago

    Delhi, Delhi, India IndiaMART InterMESH Limited Full time

    About the RoleWe are seeking an experienced Digital Sales Director to lead our sales team in driving business growth across media agencies and large enterprises in Mumbai and West Region.As a key member of our leadership team, you will be responsible for developing and executing strategies to drive revenue growth, expanding our customer base, and fostering...

  • Sales Director

    4 weeks ago

    Delhi, Delhi, India Arting Digital Private Limited Full time

    Job Title: Sales DirectorAt Arting Digital Private Limited, we are seeking a seasoned Sales Director to lead our sales efforts and drive business growth. The ideal candidate will have a proven track record of success in enterprise sales and team management.Key Responsibilities:Sales Strategy Development:Develop and maintain a comprehensive sales plan and...