Service Delivery Excellence Lead
4 weeks ago
Lingaro Group is a leading data services partner to global brands and enterprises, providing end-to-end solutions from strategy to operations. With over 15 years of experience, our commitment to data excellence has created a global talent pool of data experts.
Operations Competency CenterThe Operations Competency Center is responsible for managing and maintaining the operational aspects of an organization's IT infrastructure and systems. Our focus is on ensuring smooth and reliable IT services, infrastructure components, and supporting systems in the Data & Analytics area.
Key ResponsibilitiesService Delivery
- Collaborate with customers daily to ensure seamless service delivery.
- Manage escalations, revising and monitoring results for defined Operations KPIs.
- Define and negotiate Operations KPIs, and initiate improvements.
- Coach support teams, negotiate SLAs, and create support estimates proposals.
- Lead Service Transition and oversee ITSM processes.
Communication and Documentation
- Prepare and deliver monthly service reviews and regular operations reporting.
- Maintain operational documentation and ensure high-quality communication.
- Act as an ambassador for Lingaro's core values.
Requirements
- Good understanding of IT Service Delivery and ITIL certification or in-depth knowledge.
- Strong communication and negotiation skills, with experience in contract management.
- Ability to interact with customers and IT provider organizations at all levels.
- Good technical understanding and ability to translate technical requirements into business concepts.
Join a stable and remote-friendly company, with flexible working hours and comprehensive onboarding program. Enjoy unlimited access to the Udemy learning platform, certificate training programs, and upskilling support. Grow as a company and a professional, with a diverse and inclusive community.
Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
Location: Philippines, India - Remote.
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