Service Delivery Manager

4 weeks ago


Delhi, Delhi, India Thermo Fisher Scientific Full time
Service Delivery Excellence

As a Service Delivery Manager - Specialty Diagnostics Group, you will be responsible for leading a team of Field Service Engineers to achieve service goals such as Response Time, Down Time, Service Revenue, and Customer Allegiance Score (CAS).

Customer-Centric Culture
Foster a customer-centric culture within the team, driving Customer Delight and maintaining a strong focus on customer satisfaction and loyalty.

Collaboration and Coordination
Collaborate with various individuals across different business units and divisions to ensure seamless coordination and collaboration in delivering service excellence.

Key Responsibilities
  • Manage a team of Field Service Engineers to achieve service goals.
  • Foster a customer-centric culture within the team.
  • Collaborate with various individuals across different business units and divisions.


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