Hotel Reservations Director

4 weeks ago


Delhi, Delhi, India Holland Advisors Full time

Job Title: Hotel Reservations Director

Job Summary: At Holland Advisors, we are seeking a highly skilled Hotel Reservations Director to oversee the reservations department and manage booking systems. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Manage Reservations Team:

Supervise and train reservations staff, providing ongoing support and development. Schedule shifts and manage workloads to ensure efficient operation.

Customer Service:

Handle guest inquiries, concerns, and complaints in a professional manner. Ensure that all reservations are processed accurately and promptly.

Collaboration:

Work closely with the front desk, sales, and marketing teams to coordinate special promotions and events. Participate in regular meetings to discuss performance metrics and operational improvements.

Reporting:

Prepare reports on reservation statistics, occupancy rates, and revenue performance. Monitor industry trends to stay competitive and identify new opportunities.

Qualifications:

  • Bachelor's degree in hospitality management, Business Administration, or a related field preferred.
  • Minimum of 8+ years of experience in hotel reservations or a related field.
  • Strong knowledge of property management systems and booking platforms.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong analytical skills and attention to detail.


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