Hotel Reservations Director
4 weeks ago
Job Title: Hotel Reservations Director
Job Summary: At Holland Advisors, we are seeking a highly skilled Hotel Reservations Director to oversee the reservations department and manage booking systems. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Manage Reservations Team:
Supervise and train reservations staff, providing ongoing support and development. Schedule shifts and manage workloads to ensure efficient operation.
Customer Service:
Handle guest inquiries, concerns, and complaints in a professional manner. Ensure that all reservations are processed accurately and promptly.
Collaboration:
Work closely with the front desk, sales, and marketing teams to coordinate special promotions and events. Participate in regular meetings to discuss performance metrics and operational improvements.
Reporting:
Prepare reports on reservation statistics, occupancy rates, and revenue performance. Monitor industry trends to stay competitive and identify new opportunities.
Qualifications:
- Bachelor's degree in hospitality management, Business Administration, or a related field preferred.
- Minimum of 8+ years of experience in hotel reservations or a related field.
- Strong knowledge of property management systems and booking platforms.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong analytical skills and attention to detail.
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