Reservation Coordinator
4 weeks ago
Job Summary
We are seeking a highly skilled Reservation Executive to join our team at AccorHotel. The successful candidate will be responsible for planning room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues, and coordinating all duties and responsibilities of the reservation department.
Key Responsibilities
- Sales & Marketing Planning
- Plan and prepare forecasts on a timely basis for review.
- Plan and prepare monthly reports forecasts and other relevant reports.
- Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
- People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team has been trained for all safety provisions.
- Financial Management
- Identify optimal cost-effective use of the resources and educate the team on the same.
- Maintain and update corporate database entering guest bookings to ensure guest information/records are kept up to date and accurate for future events.
- Assist in the development of occupancy forecasts for the annual budget.
- Operational Management
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability.
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.
- Give discounts and corporate rates as per the company's policy.
- Supervise and delegate work to reservation associate.
- Ensure that all reservations are recorded as per standard procedures.
- Handle additional responsibilities as and when delegated by the Management.
- Managerial Qualities
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
- Ability to accept responsibility.
- Self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ability to think strategically, inductively, and creatively.
- And the propensity to recognize and acknowledge other people's ideas.
- Hygiene/Personal Safety/Environment
- Ensures that the workplace and storage areas remain clean and tidy.
- Respects the instructions and safety guidelines for the equipment (s)he uses.
- Applies the hotel's security regulations (in case of fire, etc).
- Respects the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste, etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role if the hotel is involved in the programme.
- Key Contacts
- Liaises with Sales & Marketing team, Front Office team, Reservations Associate, Occupational Health & Safety, Employee Responsibility, and Replacement and Temporary Mission.
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