Reservations Manager

4 weeks ago


Delhi, Delhi, India PULLMAN Full time

Job Title: Reservations Executive

Job Summary:

PULLMAN is seeking a highly skilled Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for planning room reservations, ensuring proper selling techniques and strategies are utilized to maximize room revenues, and coordinating all duties and responsibilities of the reservation department.

Key Responsibilities:

  • Financial: Identify optimal, cost-effective use of resources and educate the team on the same. Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.
  • Operational: Ensure that team refers to guest history before creating a Guest folio to follow special instructions in case of regular and VIP Guests. Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability. Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. Ensure calculative overbooking.
  • Business Plan/Analysis: Assist in the development of occupancy forecasts for the annual budget. Handle additional responsibilities as and when delegated by the Management.
  • Team Management: Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • General Duty: Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness. Ability to accept responsibility. Self-confidence, motivation, drive, and tenacity.

Requirements:

  • Minimum 1 year of experience in the same position.
  • Guest-focused personality is essential.
  • Prior experience working with Opera or a related system experience is an asset.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English, additional languages are a plus point.

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