Customer Service Director
6 days ago
We are seeking a highly skilled Customer Care Manager to join our team at Zeca Tech. As a key member of our customer service team, you will play a vital role in ensuring exceptional customer satisfaction and retention.
Key Responsibilities- Lead and manage a high-performing customer service team to deliver outstanding service and support
- Develop and implement customer care strategies to drive customer loyalty and retention
- Handle complex customer escalations and complaints in a professional and timely manner
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Train, coach, and mentor customer service representatives to enhance their skills and knowledge
- Act as a point of contact for key customers and build strong relationships
- Oversee the implementation of customer service technologies and tools to improve efficiency and effectiveness
- Monitor and analyze customer service performance metrics to identify areas for improvement
- Stay up-to-date with industry best practices and trends in customer care
- Bachelor's degree in Business Administration, Marketing, or a relevant field
- Proven experience as a Customer Care Manager or similar role
- Demonstrated expertise in customer service and complaint handling
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to solve problems efficiently and maintain composure in high-pressure situations
- Proficiency in CRM systems and customer service software
- Solid understanding of customer service principles and practices
- Ability to analyze and interpret customer service metrics
- Proven track record of implementing customer service improvements
- Good knowledge of data protection regulations and ethical customer engagement
- Exceptional organizational and multitasking abilities
- Ability to work effectively with cross-functional teams
team management, communication, customer service, customer satisfaction, complaint handling, leadership, cross-functional teams, customer service software, customer care strategies, CRM systems, multitasking, data protection regulations
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Customer Service Director
21 hours ago
Delhi, Delhi, India Zeca Tech Full timeCustomer Service DirectorZeca Tech is seeking a highly skilled Customer Service Director to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through customer loyalty and retention.Key ResponsibilitiesDevelop and implement customer service strategies...
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Customer Service Representative
6 days ago
Delhi, Delhi, India Customer Compass Full timeCustomer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...
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Financial Services Director
3 days ago
Delhi, Delhi, India Discoveries Quintessential Full timeDiscoveries Quintessential is seeking a Financial Services Director to drive business growth and offer premium financial guidance. Key Responsibilities: Lead Qualification: Engage and assess potential clients for suitability, driving webinar registrations. Client Advisory: Offer expert financial guidance through one-on-one sessions, tailoring investment...
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Director of Customer Success
6 days ago
Delhi, Delhi, India Truecaller Full timeCustomer Success DirectorTruecaller is seeking a seasoned Customer Success Director to lead our Enterprise GTM unit. As a key member of our team, you will be responsible for building and scaling a world-class customer success function that drives business growth and customer satisfaction.Key Responsibilities:Lead and manage a team of Customer Success...
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Client Services Director
6 days ago
Delhi, Delhi, India Randstad Enterprise Full timeUnlock Your Potential as a Client Services DirectorAt Randstad Enterprise, we're on a mission to revolutionize talent solutions for our clients. As a Client Services Director, you'll play a pivotal role in driving our success by leading a high-performing recruitment team and building strong relationships with our clients.Key Responsibilities:Develop and...
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ES Service Management Director
20 hours ago
Delhi, Delhi, India Boston Consulting Group Full timeROLE OVERVIEWThe Boston Consulting Group is seeking a Director to lead Service Management across Enterprise Services service lines. This is a transformational moment for the organization, and the successful candidate will play a critical role in elevating the analytical rigor and accountability of our service lines.The Director will be responsible for...
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ES Service Management Director
6 days ago
Delhi, Delhi, India Boston Consulting Group Full timeTransformative Leadership OpportunityAt Boston Consulting Group, we are seeking a seasoned Director to lead our Enterprise Services Service Management function. As a key member of our Enterprise Services Excellence Team, you will play a critical role in elevating the analytical rigor and accountability of our service lines.As a Service Management Director,...
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Director of Service Management
5 days ago
Delhi, Delhi, India Boston Consulting Group Full timeTransforming Enterprise Services at Boston Consulting GroupBoston Consulting Group is seeking a seasoned professional to lead our Enterprise Services Excellence Team as a Director of Service Management. This is a unique opportunity to drive strategic change and elevate the analytical rigor of our service lines.As a key member of our Enterprise Services...
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Executive Director of Banking and Financial Services
21 hours ago
Delhi, Delhi, India Crest'XO Full timeJob OverviewCrest'XO is seeking a seasoned professional to lead our Banking and Financial Services team. As an Executive Director, you will be responsible for managing delivery and carrying P&L responsibility for a portfolio of Banking clients.Key ResponsibilitiesLead delivery spanning 4000 to 5000+ HC and a $250 Mn to $300 Mn+ in BFSI business.Manage...
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Director/Senior Director
6 days ago
Delhi, Delhi, India VISTRA Full timeJob Title: Director/Senior Director - Billing Operations LeadVistra is seeking an experienced Director/Senior Director to lead our Billing Operations team. As a key member of our leadership team, you will be responsible for overseeing the entire billing process, ensuring efficient operations, accurate invoicing, and revenue recognition.Key...
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Customer Sales Director
6 days ago
Delhi, Delhi, India Skillsoft Full timeAbout the RoleWe are seeking a seasoned sales executive to join our team as a Customer Sales Director at Skillsoft. As a key member of our sales team, you will be responsible for selling cutting-edge enterprise learning solutions to our clients.Key ResponsibilitiesWin new business and expand existing accounts for SkillsoftLeverage your prospecting skills to...
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Sales Director
5 days ago
Delhi, Delhi, India United HR Solutions Pvt. Ltd. Full timeJob Title: Sales DirectorUnited HR Solutions Pvt. Ltd. is seeking a seasoned Sales Director to lead our sales efforts and drive business growth. The ideal candidate will have a proven track record of success in sales leadership and a deep understanding of the sales and marketing landscape.Key Responsibilities:Develop and execute a comprehensive sales...
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Early Years Deputy Center Director
6 days ago
Delhi, Delhi, India Bright Horizons UK Full timeJob Title: Early Years Deputy Center DirectorWe are seeking a highly skilled and experienced Early Years Deputy Center Director to join our team at Bright Horizons UK. As a key member of our leadership team, you will play a crucial role in shaping the future of our childcare and education business.Key Responsibilities:Leadership and Management: Assist the...
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Human Resources Director
4 days ago
Delhi, Delhi, India Titan Jet Care Service privet limited Full timeJob SummaryThe Human Resources Director will play a crucial role in driving the success of Titan Jet Care Service privet limited by overseeing the implementation of HR strategies, policies, and processes. This key position will be responsible for managing the HR team, supporting all staff in HR-related matters, and ensuring a positive work environment.Key...
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Director of Food and Beverage Operations
6 days ago
Delhi, Delhi, India Hyatt Corporation Full timeJob SummaryThe Director of Food and Beverage is responsible for overseeing the overall strategy and operations of the hotel's food and beverage outlets, ensuring exceptional guest experiences and maximizing revenue.Key ResponsibilitiesDevelop and implement food and beverage strategies aligned with the hotel's corporate objectivesOversee the preparation and...
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Business Director
20 hours ago
Delhi, Delhi, India Sanmax Technologies (P) Limited Full timeJob Title: Business DirectorAt Sanmax Technologies (P) Limited, we are seeking a highly skilled Business Director to lead our client management and service delivery teams. The ideal candidate will have a strong background in business management, excellent communication skills, and the ability to work effectively with international and national clients.Key...
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Hotel Reservations Director
2 days ago
Delhi, Delhi, India Holland Advisors Full timeJob Title: Hotel Reservations DirectorJob Summary: At Holland Advisors, we are seeking a highly skilled Hotel Reservations Director to oversee the reservations department and manage booking systems. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.Key Responsibilities:Manage...
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Service Manager-Signalling
6 days ago
Delhi, Delhi, India Alstom Full timeJob DescriptionAlstom is seeking a highly skilled Service Manager-Signalling to join our team. As a Service Manager-Signalling, you will be responsible for delivering the SLA for Signalling Systems Maintenance for the Project according to QCD, Contract and Safety commitments as specified at contract.Key ResponsibilitiesDeliver the SLA for Signalling Systems...
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Relationship Director
22 hours ago
Delhi, Delhi, India Jobopenning Full timeJob Title: Relationship DirectorJob Summary:The Relationship Director will play a key role in managing and nurturing client relationships within our stock broking house. This position is responsible for providing exceptional service to clients, advising them on investment opportunities, and ensuring a seamless trading experience. The ideal candidate will...
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Hotel and Services Management Program Director
20 hours ago
Delhi, Delhi, India IILM Full timePosition: Hotel and Services Management Program DirectorLocation: Greater Noida and GurugramIILM University seeks an experienced and dynamic leader to direct our prestigious undergraduate Hotel and Services Management program across our Greater Noida and Gurugram campuses. The incumbent will report directly to the COO of the UniversityKey...